ISO 20000

ISO 2000, Incident Management Process promotes IT compliance and excellence. Transforming service management and maximize efficiency, reducing costs and risks. Meet all the ISO 20000 Certification Requirements.

Solve your challenges
Difficulty in efficiently coordinating and documenting IT processes.
Lack of real-time insights into the performance of IT services.
Challenges in implementing and complying with ISO 20000 requirements.

Optimize IT service delivery with software that facilitates ISO 20000 compliance

Agile incident resolution

Manage and resolve IT incidents faster, reducing disruptions and improving response time.
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Adherence to good practices

Demonstrate your compliance and commitment to best ITSM practices to customers and stakeholders.
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Efficient performance indicator management

Monitor and analyze key indicators to continually evaluate and improve IT service performance.
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Why do customers choose SoftExpert

União Química

Success Case
União Química manages more than 3,000 documents in SoftExpert Suite and increased its productivity in content management by 30%
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Success Case
Dos Pinos centralizes 186 services with SoftExpert Suite and saves over 30% by implementing a Shared Services Center (SSC)
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CSN Paraná

Success Case
CSN Paraná optimizes indicator management and reduces time, gaining 42 days per year in efficiency
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Adami

Success Case
Adami S.A. increases performance with SoftExpert's strategic indicator management solution
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Helibras

Success Case
Helibras, an Airbus Group company, improves document management with a SoftExpert solution
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See everything the solution offers for your company

A complete solution that integrates all your company's processes, promoting efficiency and ensuring compliance with regulatory requirements.

Learn how SoftExpert solutions can help you achieve standards certification and regulatory compliance

Enterprise Service - ESM
IT Service Management

Enterprise Service - ESM

Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform.

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IT Service Management

Streamline IT management and boost operational efficiency with an integrated ITSM platform. Centralize incident management, automate processes, and track real-time metrics to align technology with your business goals.

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Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

Customize the solution to your needs

Add new modules to your product, customize your experience and get all the solutions you need for your company.

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