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Solutions
  • SoftExpert SuiteIncrease collaboration and compliance in your company with the integrated SoftExpert Suite platform.
  • Business Process - BPMStandardize business process, automate workflows, integrate applications.
  • Corporate Performance - CPMTurn strategies and objectives into robust results
  • Enterprise Asset - EAMMaximize asset lifespan, minimize downtime, unplanned outages, and unnecessary costs
  • Enterprise Content - ECMStreamline enterprise document management, reduce paperwork, and foster teamwork collaboration
  • Enterprise Quality - EQMModernize your quality management system, ensure compliance, and drive continuous improvement
  • Enterprise Risk - ERMReduce the likelihood and severity of risk events, leverage opportunities, and optimize strategic decision-making
  • Enterprise Service - ESMManage all aspects of enterprise services and IT service management on a single platform
  • Environment, Health, and Safety - EHSMAnticipate risks, ensure compliance, and strengthen an integrated and sustainable safety culture
  • Environmental, Social, and Corporate Governance - ESGManage ESG indicators automatically and turn data into strategic decisions on a single platform
  • Governance, Risk and Compliance - GRCEffectively integrate business strategy execution with risk management and compliance practices
  • Human Development - HDMUnlock human potential. Simplify, automate, and optimize every aspect of workforce management
  • Innovation and Change - ICMManage your change processes, turn ideas into results and drive innovation and organizational change in your company with a complete platform
  • Product Lifecycle - PLMPlan, develop, and deliver products with more innovation, agility, and accuracy using a scalable, adaptable PLM solution ideal for companies of all sizes.
  • Project and Portfolio - PPMManage the entire project lifecycle efficiently by centralizing information to optimize resources, timelines, and deliverables.
  • Supplier Lifecycle - SLMCentralize and automate supplier management, from qualification to performance monitoring. Reduce risks, increase compliance, and make smarter decisions with real-time data
  • Work Management - CWMOptimize processes, automate tasks, enhance communication, and boost productivity
Success Case

Química Sintética – Chemo, part of the Insud Pharma group, digitizes its manufacturing instructions, reducing by 80% analysis time for data

Chemo
The pharmaceutical sector is exceptionally unique given its high level of regulation, posing a significant challenge in terms of document management, compliance, and organization. To maintain the quality and safety required by this sector and hold a competitive advantage, there is no other option than making technology a protagonist. Aware of this reality, Química Sintética - Chemo, a leading company in the pharmaceutical industry with more than 50 years of experience, took a significant step towards digital transformation. It recognizes the challenges associated with cultural change and processes but is firmly convinced of the importance of not remaining in the past and taking advantage of the opportunities that technology can offer the business. Carlos Heredia Benito, Continuous improvement coordinator at Chemo, says that the company began researching technologies that could help in this automation journey. This became necessary as all manufacturing guides were recorded on paper forms, which took excessive time to manage, without adding value.
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Products
  • Action Plan
  • Analytics
  • AppBuilder
  • APQP-PPAP
  • Archive
  • Asset
  • Audit
  • BRM
  • Calibration
  • Copilot AI
  • Capture
  • Competence
  • Customer
  • Data Lab
  • Document
  • Drive
  • FMEA
  • Form
  • Gamification
  • Incident
  • Inspection
  • Kanban
  • Knowledge Base
  • Maintenance
  • Meeting
  • MSA
  • OKR
  • PDM
  • Performance
  • Portfolio
  • Problem
  • Process
  • Project
  • Protocol
  • Request
  • Requirement
  • Risk
  • SPC
  • Storeroom
  • Supplier
  • Supply
  • Survey
  • Time Control
  • Training
  • Workflow
Action Plan

Optimization of planning, execution and monitoring of activities

  • Planning
  • Execution of actions
  • Monitoring
  • Results monitoring
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With automation, we were able to integrate cost reduction and innovation initiatives. Today, we have a single database with information that can be accessed in real time. It was a great improvement in terms of agility and effectiveness.

testimony

Libele Silva - Quality Assurance Analyst

Hyundai
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Analytics

Real-time data for better decisions

  • Data sources
  • Reports
  • Insights
  • Interactive portals
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"I am delighted to report that our partnership with SoftExpert is going extremely well in a number of areas. The support and assistance we've received have been particularly crucial. In our day-to-day operations, ensuring that all business areas are well-served is essential, and SoftExpert has consistently excelled in this regard. The stability and flexibility of their cloud solution are especially important for us, and the ability to scale resources as needed, combined with the security of the cloud environment, has significantly contributed to the success of our operations."

testimony

Luiz Page - Architecture and Systems Manager at Tegma

Tegma
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AppBuilder

Enhanced flexibility and strengthened control over processes.

  • Customization
  • Automation
  • Efficiency
  • Agility
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"Our productivity was positively impacted, since we started to act proactively and more effectively in decision-making, based on reliable information provided by management dashboards. As the person responsible for this deployment, I am very proud that we are today on a higher step in the evolutionary escalation of technology application in Hypofarma's business processes."

testimony

Giulio Chiabi, IT manager at Hypofarma

Hypofarma
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APQP-PPAP

Quality products to exceed customer expectations

  • Planning
  • Approval of parts
  • Quality control
  • Standardized documentation
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Archive

Electronic management of hard copies

  • Document retention
  • Repositories
  • Physical document management
  • Temporality table
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Asset

Traceability and full control over assets

  • Inventory
  • Usage history
  • Depreciation control
  • Traceability
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Audit

Compliance and integrity that drive business value

  • Planning and execution
  • Auditors' schedule
  • Non-conformity record
  • Final reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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BRM

Customization of rules, event integration, and efficient and secure activity management.

  • Business rules
  • Integrations
  • Event triggering
  • Web services
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Calibration

Easy Calibration Management

  • Calibration
  • Performance indicators
  • Work orders
  • Cost control
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Copilot AI

Generative AI to accelerate your organization's digital transformation

  • Creating Workflows with AI
  • Automatic form filling
  • Risk management with AI
  • Content management with AI
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"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."

testimony

Ademir José Carota - Managing Director of Sicoob Cocred

Sicoob Cocred
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Capture

Precise extraction and automated data processing

  • Recognition profiles
  • Image processing
  • OCR 
  • Document indexing
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Competence

Skill development to drive results

  • Competency assessment
  • 9-box matrix
  • Development plans
  • Career and succession
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Customer

Consolidation of customer data in one place

  • Customer catalog
  • Customer evaluation
  • Document control
  • Performance monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Data Lab

Data analysis, KPI forecasting, and process improvement.

  • Process mining
  • KPI forecasting
  • Time series
  • Data export
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Useful content
Document

Organization and integrity throughout the document lifecycle

  • Classification
  • Revision control
  • Document approval
  • Digital signature
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Drive

Cloud file storage and sharing with efficiency and security

  • Storage 
  • Sharing
  • Security
  • Collaboration
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"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."

testimony

Ademir José Carota - Managing Director of Sicoob Cocred

Sicoob Cocred
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FMEA

Elimination of errors and more reliability in processes and products

  • Failure analysis
  • Risk prioritization
  • Corrective actions
  • Continuous improvement
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Form

Data collection with smart forms

  • Modeling
  • Integrations
  • Data collection
  • Reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Gamification

Engaging experience with challenges and rewards.

  • Rewards
  • Engagement
  • Performance rankings
  • Points exchange
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Incident

Agility in recording and handling incidents

  • Incident logging
  • Execution of activities
  • Deadline control
  • Alerts and notifications
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Inspection

Incoming/Outgoing Goods Inspection

  • Receipt control
  • Inspection checklists
  • Testing methods
  • Batch approval/rejection
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Kanban

Agility and flexibility in managing team tasks

  • Sprints
  • Board
  • Backlog
  • Cards
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Knowledge Base

Quick answers to frequently asked questions

  • Article categorization
  • Instant responses
  • Multi-language
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Maintenance

Reduced downtime and optimized asset life

  • Maintenance 
  • Performance indicators
  • Work orders
  • Cost control
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Meeting

Optimization of meeting planning and meetings

  • Meeting scheduling
  • Participants
  • Minutes control
  • Action tracking
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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MSA

Quality and reliability of measurement systems

  • Equipment classification
  • Shift control
  • Measurement reports
  • Variability analysis
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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OKR

Management of Objectives and Key Results

  • Objective setting and KPIs
  • Key results
  • Check-in
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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PDM

Integrity and control over product data

  • Item structure
  • Technical specifications
  • Version control
  • Non-conformities
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Performance

Robust and intelligent management of goals and results

  • Strategic map
  • Performance indicators
  • Goals
  • Results
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Portfolio

Robust management and prioritization of initiatives

  • Initiative logging
  • Scenario simulation
  • Evaluation and prioritization
  • Reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Problem

Optimized integration of CAPA and RCA processes in your industry

  • Problem logging
  • Root cause analysis
  • Deadline control
  • Monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Process

Standardization of processes to drive results

  • Modeling
  • Testing and distribution
  • Version control
  • Optimization
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Project

Organization and control of projects and initiatives

  • Planning
  • Activity schedule
  • Resource allocation
  • Status report
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Useful content
Protocol

Visibility and control over the processing of documents, files and objects

  • Receiving
  • Document processing
  • Flow monitoring
  • Electronic signature
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Request

Full request lifecycle management

  • Request logging
  • Approval controls
  • Monitoring
  • Satisfaction evaluation
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Requirement

Clarity and control over implementation of requirements

  • Requirements mapping
  • Approvals
  • Applicability evaluation
  • Implementation and monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Risk

Consolidation of risk management across the organization

  • Risk matrix
  • Impact assessment
  • Risk treatment
  • Control implementation
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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SPC

Clear insight into processes and fewer variations and inconsistencies

  • Process quality
  • Control charts
  • Capacity analysis
  • Product tolerance
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Storeroom

Visibility and full control over inventory

  • Inventory management
  • Inventory
  • Material handling
  • Alerts and notifications
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Supplier

Consolidation of supplier data into a single environment

  • Supplier catalog
  • Supplier evaluation
  • Document control
  • Performance monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Supply

Optimization of end-to-end input management processes

  • Material characteristics
  • Manufacturers
  • Suppliers
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Survey

Easy answer collection with dynamic and intelligent questionnaires

  • Material characteristics
  • Manufacturers
  • Suppliers
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Time Control

Ease in recording time and billing control

  • Time tracking
  • Billing control
  • Resource management
  • Service reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Training

Unlocking human potential across the organization

  • Course catalog
  • Needs matrix
  • eLearning
  • Certificate issuance
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Explore our products with this corporate demo

"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Useful content
Workflow

Productivity and collaboration with automated workflows

  • Workflow automation
  • Execution of activities
  • Deadline control
  • Alerts and notifications
Explore the product
See also
Explore our products with this corporate demo

"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
See all customer stories
Useful content
Compliance

Standards

Regulations

  • AS9100

  • BPMN

  • BSC

  • CBOK

  • COBIT

  • COSO

  • FSSC 22000

  • IATF 16949

  • ITIL

  • ISO 50001

  • ISO 37001

  • ISO 13485

  • ISO 10015

  • ISO 15189

  • ISO 9001

  • ISO 14001

  • ISO 26000

  • ISO 19011

  • ISO 45001

  • ISO 22301

  • ISO 22000

  • ISO 31000

  • ISO 20000

  • ISO 55000

  • ISO/IEC 17025

  • Six Sigma

  • ISO 27001

  • PMBOK

  • ISO 14971

  • FDA 21 CFR Part 11

  • FDA 21 CFR Part 820

  • GDPR

  • SOX

Industries
  • Aerospace and Defense

    Streamline product development, drive technological innovation and ensure compliance with standards such as AS9100.

  • Agribusiness

    Manage documents, control risks, and automate processes in a single cloud-based platform. Ensure compliance, traceability, and sustainability across the entire agribusiness value chain.

  • Automotive

    Reduce costs, boost productivity, and ensure compliance with standards like IATF 16949.

  • Food and Beverage

    Simplify processes, improve satisfaction, and meet food standards such as FSSC 22000.

  • Financial Services

    Maximize efficiency in risk management and ensure compliance with AI-powered insights and complete cloud-based document traceability.

  • Life Science and Pharmaceuticals

    Ensure FDA/EMA compliance and accelerate innovation with SoftExpert’s Integrated Pharmaceutical Platform. 

  • Public Sector and Associations

    Revamp processes to deliver exceptional citizen support more efficiently

  • Technology

    Innovate, streamline processes, and ensure compliance with key industry standards like ISO 27001.

  • Transportation and Logistics

    Optimize inventory, streamline maintenance, ensure safety, and boost productivity.

  • Consumer Goods

    Automate processes, ensure compliance, and speed up product release cycles.

  • Chemicals

    Automate processes, ensure compliance, and speed up product release cycles.

  • Education

    Boost efficiency and excellence: streamline, document, and monitor seamlessly.

See more industries
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Enterprise
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  • Support

    Comprehensive Support for Seamless Transformation: SoftExpert's End-to-End Solutions for Every Business

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    Achieve Regulatory Compliance and Cost Efficiency: SoftExpert's Validation Services for Electronic Systems

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    Corporate training focused on results and solutions
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  • Glossary

    Here you will find the most important terms and concepts for managing your business, categorized by industries, standards, and solutions.
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    Business Management Glossary

    Here you will find the most important terms and concepts for managing your business, categorized by industries, standards, and solutions. 

    A

    ABNT (Brazilian Association of Technical Standards)

    Founded in 1940, this organization is responsible for technical standardization in Brazil. Its standards aim to standardize processes, products, and services to ensure greater quality, safety, and efficiency.
    Food & BeverageManufactureAutomotivePharmaceuticals & Biotechnology

    Accreditation

    The process by which a competent institution or body attests to the technical competence of a company to provide a service or supply a product.

    Food & BeverageAutomotivePharmaceuticals & BiotechnologyManufacture

    Action Plan

    Set of steps to solve problems or implement improvements.
    Pharmaceuticals & BiotechnologyFood & BeverageManufactureAutomotiveSoftExpert Action PlanSoftExpert EQM

    Active Pharmaceutical Ingredient (API)

    Substance that provides a medicine with its intended pharmaceutical effect.
    Pharmaceuticals & Biotechnology

    Adverse Drug Reaction (ADR)

    Harmful, unintended, and undesirable response to a medication.
    Pharmaceuticals & Biotechnology

    Adverse Event

    Any unfavorable medical occurrence in a patient or participant in a clinical study.
    Pharmaceuticals & Biotechnology

    Aerodynamics

    The study of how air moves around a vehicle, influencing its efficiency and performance.
    AutomotiveIATF 16949

    Allergen Control Program

    Procedures to identify, control, and, if possible, eliminate allergens in food.
    Food & Beverage

    Allergens

    Substances capable of provoking an immune response (allergic reactions) in sensitive individuals. Different legislations worldwide define which allergens must be labeled in each country. The most common allergens include eggs, milk, fish, shellfish, nuts, peanuts, wheat, and soy.
    Food & Beverage

    Anti-lock Braking System (ABS)

    A system that prevents wheels from locking during braking, improving vehicle control.
    Automotive

    ANVISA (Brazilian Health Regulatory Agency)

    The Brazilian regulatory body responsible for the regulation and oversight of medicines, vaccines, medical devices, pesticides, food, and cigarettes.
    Pharmaceuticals & Biotechnology

    APQP (Advanced Product Quality Planning)

    Advanced product quality planning, a tool to ensure that products meet customer requirements.
    Automotive

    Artificial Additives

    Synthetic substances added to food to enhance its characteristics.
    Food & Beverage

    Artificial Intelligence (AI)

    Technology that uses advanced algorithms and machine learning to analyze data, predict outcomes, and optimize production processes, improving efficiency, quality, and real-time decision-making.
    Pharmaceuticals & BiotechnologyManufactureFood & BeverageAutomotive

    Assembly Line

    Production method where products are sequentially assembled in a continuous process, with each workstation adding specific components.
    Automotive

    Audit

    A procedure conducted to assess the conformity of activities with standards and regulations.
    All industriesAutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Automatic Transmission

    A transmission system that automatically shifts gears in a vehicle.
    Automotive

    Automotive Painting

    Application of protective and decorative coatings on vehicles.
    Automotive

    Autonomous Driving Technology

    Systems that enable vehicles to operate without human intervention.
    Automotive

    B

    Big Data

    The analysis of large volumes of data to improve efficiency and quality.
    Food & BeverageAutomotivePharmaceuticals & BiotechnologyManufacture

    Bill of Materials (BOM) Control

    Management of the list detailing all components of a product.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    Bioequivalence

    A comparative study between generic drugs and their brand-name equivalents.
    Pharmaceuticals & Biotechnology

    Biosimilars

    Biologically similar drugs to approved reference products.
    Pharmaceuticals & Biotechnology

    Blinding/Masking

    A procedure in clinical studies where one or more parties are unaware of the treatment assignment.
    Pharmaceuticals & Biotechnology

    Blockchain in Supply Chain

    Untitle
    Pharmaceuticals & Biotechnology

    BRC (British Retail Consortium)

    A standard from the British Retail Consortium that establishes safety and quality standards for food products.
    Food & Beverage

    BRCGS

    A global standard for food safety, internationally recognized, covering safety, integrity, and product quality.
    Food & Beverage

    C

    Calibration

    The process of adjusting instruments to ensure accurate measurements.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    CAPA (Corrective and Preventive Action)

    A methodology that identifies, analyzes, and establishes corrective and/or preventive actions, allowing for the correction and prevention of problem recurrence.
    Pharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    Capability

    The ability of a process to consistently meet product specifications and tolerances.
    AutomotivePharmaceuticals & BiotechnologyManufactureFood & Beverage

    Case Report Form (CRF)

    A document used to record all information required by a clinical study protocol.
    Pharmaceuticals & Biotechnology

    Certificate and Submission

    Documents used to validate and approve products or processes.
    Automotive

    Certificate of Analysis (COA)

    Document certifying that a product complies with technical specifications.
    AutomotiveFood & BeverageManufacturePharmaceuticals & Biotechnology

    Certification Body

    Entity responsible for evaluating and certifying the compliance of products and systems with specific standards.
    Food & BeverageAutomotivePharmaceuticals & BiotechnologyManufacture

    Certifications

    Process by which a third party (certification body) assesses and verifies that a product, service, process, or system meets specific normative or regulatory requirements. Certification is carried out based on specific standards and may include audits, inspections, testing, and other evaluation methods.
    Pharmaceuticals & BiotechnologyAutomotiveManufactureFood & Beverage

    Change Management

    Process that assesses and mitigates risks associated with changes in processes, systems, or documentation.
    SoftExpert ICMFood & BeveragePharmaceuticals & BiotechnologyAutomotive

    Chassis

    The base structure of a vehicle that supports all mechanical components and the body.
    Automotive

    Codex Alimentarius

    A collection of international food standards, guidelines, and codes of practice aimed at promoting food safety, protecting consumer health, and facilitating international food trade by ensuring the harmonization of food regulations and standards worldwide.
    Pharmaceuticals & Biotechnology

    Combustion Vehicles

    Vehicles that use fossil fuel-powered engines.
    Automotive

    Common Technical Document (CTD)

    A drug registration dossier for regulatory submission.

    Compliance

    Adherence to legal, regulatory, customer, and internal requirements.
    AutomotivePharmaceuticals & BiotechnologyFood & BeverageManufactureAll industries

    Computerized System Validation (CSV)

    A documented process that verifies that a computerized system performs as designed for its intended use in an integral and reproducible manner.
    SoftExpert ProcessSoftExpert EQMPharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Containment

    Immediate action to control or limit an identified problem.
    Pharmaceuticals & BiotechnologyAutomotiveManufactureFood & Beverage

    Contaminant

    Any undesirable substance present in food as a result of environmental contamination or equipment used in food processing and/or preservation.
    Pharmaceuticals & Biotechnology

    Continuous Improvement Process (CIP)

    A continuous improvement process focused on Lean Manufacturing, aiming to reduce costs and enhance processes and services.
    Automotive

    Contract Research Organization (CRO)

    Company contracted to carry out activities related to clinical trials.
    Pharmaceuticals & Biotechnology

    Control Plan

    Document describing monitoring and control methods for production processes.
    AutomotiveManufacture

    Control Record

    Record used to document inspections, measurements, and actions taken in processes.
    AutomotiveManufacture

    Corrective Action

    A measure or intervention adopted to eliminate the causes of a nonconformity, defect, or undesirable situation, with the aim of preventing its recurrence.
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Corrective Maintenance

    Repairs performed after failures occur.
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Cost of Poor Quality

    Expenses related to errors, rework, and failures that impact quality.
    AutomotiveManufacturePharmaceuticals & BiotechnologyFood & BeverageAll industries

    Crash test

    Tests conducted to evaluate vehicle safety in the event of a collision.
    Automotive

    Critical Characteristic

    An aspect of the product that directly affects its functionality or safety.
    AutomotiveManufacture

    Critical Control Point (PCC)

    Process step where control measures are applied to prevent or eliminate food safety hazards.
    Food & Beverage

    Cross-contamination

    Transfer of contaminants from one surface, food, or person to another food item, posing a food safety risk.
    Food & Beverage

    Cross-docking

    A logistics method where products are received and redistributed without prolonged storage.
    Manufacture

    Customer Complaint

    Negative feedback from customers regarding provided products or services.
    All industriesAutomotiveFood & BeverageManufacturePharmaceuticals & Biotechnology

    D

    Decision Tree

    A graphical tool used to identify critical control points (CCPs) in food safety systems.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    Dehydration

    The process of removing water from food to extend its shelf life.
    Food & Beverage

    Destructive Testing

    Tests that damage the material to verify its properties.
    AutomotiveManufacture

    Deviation

    Failure to meet an established requirement.
    AutomotiveManufacturePharmaceuticals & BiotechnologyFood & BeverageAll industries

    Dimensional Conformity Analysis

    Measurement and verification of part dimensions to ensure they are within project specifications.
    ManufactureAutomotive

    E

    Effectiveness Verification

    A process to confirm that an action taken was effective.
    Pharmaceuticals & BiotechnologyAutomotiveManufactureFood & BeverageSoftExpert EQMSoftExpert Action Plan

    Effluent Treatment

    The process of removing or reducing pollutants in liquid waste generated by a manufacturing unit according to established standards before disposal or reuse.
    SoftExpert EHSMSoftExpert ESGAll industriesManufactureFood & BeverageAutomotivePharmaceuticals & Biotechnology

    EFSA

    The European Food Safety Authority, which provides scientific advice on food risks.
    Food & Beverage

    Electric Vehicles (EVs)

    Vehicles powered by electric motors instead of internal combustion engines.
    Automotive

    Electronic Control Unit (ECU)

    Control unit that manages engine functions and other vehicle systems.
    Automotive

    Emission Monitoring

    Measurement and control of pollutants emitted during industrial processes or transportation.
    SoftExpert ESGSoftExpert EHSMAll industriesAutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    Emission Standards

    Set of laws regulating and controlling the amount of pollutants that can be emitted by a source, whether mobile or stationary.
    Food & BeverageAutomotiveManufacturePharmaceuticals & Biotechnology

    Energy Efficiency

    Practices to reduce energy consumption in production.
    Food & BeverageAutomotivePharmaceuticals & BiotechnologyEnergy & Utilities

    Engineering Change Request (ECR)

    A request to modify a design, product, or process.
    AutomotiveManufacture

    Environmental Impact Reports

    Documents that assess and record the effects of an industrial activity on the environment.
    AutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    Equipment Qualification

    Process that certifies, through a series of evaluations, that equipment meets its intended use with integrity and reproducibility.
    Pharmaceuticals & Biotechnology

    Ergonomics

    The study of worker efficiency and comfort on the production line. It also includes actions to adapt the work environment for employee comfort and safety.
    All industriesFood & BeveragePharmaceuticals & BiotechnologyManufactureAutomotive

    European Medicines Agency (EMA)

    The European regulatory body responsible for the scientific evaluation, supervision, and safety control of medicines.
    Pharmaceuticals & Biotechnology

    External Logistics

    Management of finished product transportation to customers.
    Pharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    F

    Failure Mode and Effects Analysis (FMEA)

    A preventive methodology that identifies and evaluates potential failures in processes, products, or systems before they occur.

    SoftExpert FMEAPharmaceuticals & BiotechnologyFood & BeverageManufactureAutomotive

    FCC

    Food Chemicals Codex, a compendium of quality and purity standards for food ingredients.
    Food & Beverage

    FDA (Food and Drug Administration)

    The U.S. regulatory agency responsible for the safety and efficacy of drugs and food.
    Pharmaceuticals & BiotechnologyFDA 21 CFR Part 11FDA 21 CFR Part 820

    FDA 21 CFR Part 11

    FDA regulation on electronic records and electronic signatures.

    FDA 21 CFR Part 11Pharmaceuticals & Biotechnology

    FDA 21 CFR Part 820

    FDA regulation that establishes the basic requirements applicable to medical device manufacturers.
    FDA 21 CFR Part 820FDA 21 CFR Part 11Pharmaceuticals & Biotechnology

    Federal Inspection Service (SIF)

    An agency under Brazil’s Ministry of Agriculture, Livestock, and Supply (MAPA) responsible for inspecting animal-based products in Brazil.
    Food & Beverage

    FEFO

    'First Expired, First Out' inventory management method, where products with the nearest expiration date are used first.
    Pharmaceuticals & BiotechnologyFood & BeverageAutomotive

    Field Failure

    A problem identified in products already in use by the customer.

    FIFO

    'First In, First Out' inventory management method, where the oldest products are used first.
    Food & BeveragePharmaceuticals & BiotechnologyManufacture

    Final Assembly

    Stage where components are assembled to form the complete vehicle.
    Automotive

    Final Product Validation

    Testing and certification to confirm that the final product meets customer requirements and expectations.
    AutomotiveManufacture

    Finished Product

    Finalized item ready for customer delivery.
    Pharmaceuticals & BiotechnologyAutomotiveManufactureFood & Beverage

    First-Party Audit

    An internal audit conducted by the organization itself or by an entity on its behalf, aimed at evaluating the conformity of its own systems, processes, and procedures.
    AutomotiveManufactureFood & BeveragePharmaceuticals & BiotechnologyAll industries

    Flowchart

    A graphical representation of process steps, used to map and analyze production processes.
    AutomotivePharmaceuticals & BiotechnologyFood & BeverageManufacture

    Food

    Any substance or combination of substances, whether solid, liquid, pasty, or in another appropriate form, intended to provide the human body with the necessary elements for its formation, maintenance, and development.
    Food & Beverage

    Food Additives

    Ingredients added in small quantities to food during processing. They modify or preserve physical, chemical, biological, or sensory properties (color, shine, odor, taste, and texture).

    Food & Beverage

    Food Colorants

    Substances used to add color to food.
    Food & Beverage

    Food Disinfection

    A process applied to reduce, destroy, remove, or inactivate pathogens or microorganisms that actively contribute to food spoilage.
    Food & Beverage

    Food Fraud

    The act of deceiving consumers about food quality or content for financial gain.
    Food & Beverage

    Food Irradiation

    Preservation technique using ionizing radiation to destroy microorganisms and pests.
    Food & Beverage

    Food Microbiology

    Study of microorganisms present in food and their impact on safety and quality.
    Food & Beverage

    Food Packaging

    Materials and methods used to package food, ensuring its protection and preservation.
    Food & Beverage

    Food Preservation

    Methods and techniques to extend the shelf life of food.
    Food & Beverage

    Food Processing

    Set of methods and techniques to transform raw materials into food products.
    Food & Beverage

    Food Safety

    A set of practices and regulations to ensure that food is safe for consumption.
    Food & Beverage

    Food Safety Team (FST)

    A group of professionals in an organization responsible for ensuring food safety. The FST must be competent, with adequate training, skills, and experience to perform activities such as updating the food safety management system, approving prerequisite programs (PRP), and verifying flowcharts.
    Food & Beverage

    Food Security

    Ensuring that all people have permanent physical, social, and economic access to safe, nutritious food in sufficient quantities to meet their dietary needs and preferences. This concept is supported by three main pillars.
    Food & Beverage

    Food Technology

    The application of science and technology to food production, processing, and distribution.
    Food & Beverage

    Food Traceability

    Ability to track the origin and journey of food throughout the production and distribution chain.
    Food & Beverage

    Foundry

    Manufacturing process in which molten material is poured into a mold to form solid parts in the desired shape.
    AutomotiveManufactureIATF 16949

    Fresh Foods

    Food products that have not undergone any type of industrial processing.
    Food & Beverage

    FSMA (Food Safety Modernization Act)

    U.S. law aimed at ensuring the safety of the food supply.
    Food & Beverage

    FSSC 22000

    Certification scheme for food safety management systems, based on ISO 22000.
    Food & Beverage

    Functional Foods

    Foods that offer additional health benefits beyond their basic nutritional function.
    Food & Beverage

    G

    GCP (Good Clinical Practices)

    Coordination of all processes involved in product production and delivery.
    Pharmaceuticals & Biotechnology

    Genetically Modified Foods (GMOs)

    Food products that contain genetically modified organisms.
    Food & Beverage

    Good Laboratory Practices (GLP)

    A set of standards and procedures that ensure the quality of data generated in laboratories. GLPs cover the entire testing process, from sample preparation to the generation of final reports.
    Food & BeveragePharmaceuticals & Biotechnology

    Good Manufacturing Practices (GMP)

    A set of guidelines that ensure the quality and safety of pharmaceutical products during production.
    Pharmaceuticals & BiotechnologyFood & Beverage

    H

    Halal Certification

    Certification that ensures food meets the specific dietary requirements of the Muslim community.
    Food & Beverage

    Hazard Analysis and Critical Control Points (HACCP)

    A preventive system that ensures food safety through the identification and control of hazards.
    Food & Beverage

    Health Surveillance

    The agency responsible for overseeing and controlling products and services that impact public health.

    Heat Treatment

    A controlled heating and cooling process applied to metals to alter their mechanical and physical properties.
    Healthcare

    Hybrid Vehicles

    Vehicles that use both an internal combustion engine and an electric motor.
    Automotive

    I

    ICH (International Council for Harmonisation)

    Council for the harmonization of technical requirements for pharmaceuticals for human use.
    Pharmaceuticals & Biotechnology

    IFS (International Featured Standards)

    International food standard that assesses product and process compliance regarding safety and quality.
    Food & Beverage

    Incident and Accident Analysis

    Investigation of the causes of workplace failures to implement corrective and preventive measures.
    Pharmaceuticals & BiotechnologyAutomotiveManufactureFood & Beverage

    Incoming Inspection

    Verification of compliance for materials received from suppliers.
    All industriesManufactureFood & BeverageAutomotivePharmaceuticals & Biotechnology

    Independent Suspension

    A suspension system where each wheel can move independently of the others.
    Automotive

    Industrial Automation

    The use of control systems to operate industrial equipment and processes.
    AutomotiveManufacture

    Industry 4.0

    Integration of digital technologies in industrial production.
    AutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    Information Technology (IT)

    The use of information systems to support production operations.
    AutomotiveManufacturePharmaceuticals & BiotechnologyFood & BeverageSoftExpert ESM

    Infotainment System

    A set of technologies that provide information and entertainment to vehicle occupants.
    Automotive

    Ingredient

    Any substance used in the manufacture or preparation of food and that remains in the final product, even if modified. Includes food additives.
    Pharmaceuticals & Biotechnology

    Injection Molding

    Manufacturing method in which materials, usually plastics, are molded under high pressure inside molds.
    AutomotiveManufacture

    Internal Combustion Engine

    Type of engine where fuel combustion occurs inside the engine itself.
    Automotive

    Internal Logistics

    Management of material flow within the factory.
    Food & BeverageAutomotivePharmaceuticals & Biotechnology

    Internet of Things (IoT)

    Connection of devices and systems to collect and share data.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufactureAll industries

    Inventory

    Verification of material or product stock quantities against system records.
    All industriesAutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    IoT Sensors

    Use of connected sensors to monitor and optimize processes in real time.
    AutomotiveManufacture

    Ishikawa Diagram (Fishbone Diagram)

    A diagram used to identify potential causes of a problem.
    SoftExpert ProblemSoftExpert EQMPharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    ISO 13485

    International standard for quality management systems in medical devices.
    ISO 13485Pharmaceuticals & BiotechnologySoftExpert EQM

    ISO 14001

    International standard setting guidelines for corporate environmental management.
    All industriesAutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    ISO 14971

    Standard specifying risk management for medical devices.
    SoftExpert RiskSoftExpert ERMPharmaceuticals & Biotechnology

    ISO 22000

    International standard for food safety management systems.
    Food & BeverageManufacture

    ISO 45001

    International standard defining requirements for occupational health and safety management systems (OHSMS).
    All industriesAutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    ISO 9001

    International standard for quality management systems.
    Food & BeverageAutomotivePharmaceuticals & BiotechnologyManufactureSoftExpert EQMISO 9000

    ISO/TS 16949

    Quality standard specific to the automotive industry.
    AutomotiveManufactureIATF 16949

    J

    Just-in-sequence (JIS)

    Delivery of materials in the exact production sequence.
    Automotive

    Just-in-Time (JIT)

    Production system that reduces inventory by manufacturing only what is needed to meet immediate demand.
    AutomotiveManufacture

    K

    Kaizen

    Continuous improvement philosophy, part of Lean Manufacturing.
    AutomotivePharmaceuticals & BiotechnologyFood & BeverageManufacture

    Kanban

    Visual tool for controlling and managing production flow.
    SoftExpert KanbanPharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufactureAll industries

    Key Performance Indicators (KPI)

    Metrics used to evaluate success in quality and production processes.
    SoftExpert CPMSoftExpert PerformancePharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    Kosher Certification

    Certification that ensures food meets the specific dietary requirements of the Jewish community.
    Food & Beverage

    L

    Law

    Set of legal regulations governing the production and commercialization of goods and services.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    Layout

    Physical arrangement of machines, equipment, and workstations on the factory floor to optimize production flow.
    All industriesAutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    Lead Time

    Total time required to transform an order into delivery, from start to finish.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufactureAll industries

    Lean Manufacturing

    Production system aimed at eliminating waste and increasing process efficiency.
    Pharmaceuticals & BiotechnologyAutomotiveFood & BeverageManufacture

    Lean Production

    Production system aiming for maximum efficiency with minimal waste.
    AutomotiveFood & BeverageManufacturePharmaceuticals & Biotechnology

    M

    Machining

    A manufacturing process that removes material from a raw piece to create specific shapes and dimensions.
    AutomotiveManufacture

    Manufacturer

    A company or individual responsible for producing goods or products from raw materials. The manufacturer is responsible for the entire production process, from product conception to final delivery to the customer, ensuring quality and compliance with applicable specifications and standards.
    All industriesAutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    Manufacturing Execution System (MES)

    Software used to monitor and control manufacturing operations.
    Food & BeverageAutomotivePharmaceuticals & BiotechnologyManufacture

    MAPA (Ministry of Agriculture, Livestock, and Supply – Brazil)

    Brazilian government body responsible for regulating and inspecting agricultural products.
    Food & Beverage

    Master Sanitation Schedule (MSS)

    Document detailing cleaning and sanitization procedures in a food production facility.
    Food & Beverage

    Material Planning

    Management of the quantity and timing of material acquisition required for production.
    AutomotiveManufacture

    Modular Assembly

    Assembly technique where pre-fabricated modules are put together to form the final product.
    Automotive

    MRP (Manufacturing Resource Planning)

    System that plans the acquisition and use of materials, aligning inventories with production needs.
    All industriesAutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    MSA (Measurement Systems Analysis)

    Analysis of measurement systems, evaluating the accuracy and reliability of measurement methods.
    AutomotiveManufacture

    MTBF (Mean Time Between Failures)

    Average time between equipment failures.
    Automotive

    MTTR (Mean Time to Repair)

    Average time required to repair equipment.
    Automotive

    N

    Natural Additives

    Substances of natural origin used to preserve or improve the qualities of food.
    Food & Beverage

    Non-Conformity

    Failure to meet a specified requirement or standard procedure.
    Pharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Non-Destructive Testing

    Verification that a product or component operates as designed under specific conditions.
    AutomotiveManufacture

    Nutritional Labeling

    Requirements and regulations for nutritional information on food product labels.
    Food & Beverage

    O

    Occupational Safety

    Employee training to prevent accidents and comply with workplace safety regulations.
    Pharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Operational Prerequisite Program (OPRP)

    Specific measures to control significant food safety hazards.
    Food & Beverage

    Ordem de mudança de engenharia (ECO)

    Document authorizing engineering changes.

    Organic Foods

    Products grown and processed without the use of pesticides, synthetic fertilizers, or genetically modified organisms.
    Food & Beverage

    Original Equipment Manufacturer (OEM)

    Original equipment manufacturer, such as vehicle assemblers.
    Automotive

    P

    Packing

    Packaging and preparation of products for transportation.
    AutomotiveManufacture

    Pareto Diagram

    A technique that helps prioritize improvement actions based on the 80/20 principle.
    Pharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    PDCA (Plan-Do-Check-Act)

    Continuous improvement cycle used in various processes.
    Pharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Pest Control

    Set of measures to prevent and eliminate pests in food production environments, ensuring product safety.
    Food & Beverage

    Pharmacopoeias

    Set of pharmaceutical codes establishing minimum quality requirements for pharmaceutical inputs, medicines, and healthcare products (e.g., European, U.S., or Brazilian pharmacopoeia).
    Pharmaceuticals & Biotechnology

    Pharmacovigilance

    Monitoring adverse effects and drug safety.
    Pharmaceuticals & Biotechnology

    Picking

    Selection of items from inventory to fulfill orders.
    All industriesManufacturePharmaceuticals & BiotechnologyFood & BeverageAutomotive

    Pilot Batch

    Batches produced to verify process and equipment suitability before large-scale production.
    Food & BeveragePharmaceuticals & BiotechnologyManufacture

    Poka Yoke

    Device or process that prevents human errors.
    Automotive

    PPAP (Production Part Approval Process)

    Process for approving production parts.
    AutomotiveManufacture

    PPE Management

    Control of the supply, use, and maintenance of Personal Protective Equipment (PPE).
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    PPE Record Sheet

    A document recording the issuance and use of Personal Protective Equipment by employees.
    All industriesPharmaceuticals & BiotechnologyAutomotiveManufactureFood & Beverage

    PPM (Parts Per Million)

    Quality measurement indicating the number of defects per million parts produced.
    AutomotiveManufacture

    Predictive Maintenance

    Technique to predict equipment failures before they happen.
    ManufactureFood & BeverageAutomotivePharmaceuticals & Biotechnology

    Prerequisite Program (PPR)

    Set of basic practices and conditions necessary to maintain a hygienic food production environment.
    Automotive

    Preservatives

    Substances added to food to prevent deterioration caused by microorganisms.
    Food & Beverage

    Preventive Maintenance

    Regular maintenance to prevent failures.
    All industriesAutomotiveManufacturePharmaceuticals & BiotechnologyFood & Beverage

    Problem Solving

    A structured process for identifying and correcting failures.
    AutomotiveManufacture

    Process Automation

    The use of technology to increase efficiency, reduce errors, and improve product quality and compliance.
    Pharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    Process Engineering

    Focuses on creating and improving production processes, ensuring efficiency, quality, and waste reduction.

    Process Simulation

    Use of virtual models to test and optimize production processes.
    ManufacturePharmaceuticals & BiotechnologyFood & BeverageAutomotive

    Process Validation

    A set of activities proving that a process can consistently produce products of predefined quality in an integral and reproducible manner.
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Processed Foods

    Food products that have undergone some type of industrial processing.
    Food & Beverage

    Product Development

    The process of creating and improving new products and components.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    Product Engineering

    The field responsible for designing, developing, and optimizing products, considering functionality, cost, and feasibility.
    AutomotiveManufacture

    Product Life Cycle

    The stages a product goes through, from conception to market discontinuation.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    Product Safety

    Guarantee that the product does not pose risks to consumers.
    AutomotiveManufacture

    Product Stability

    Evaluation of product durability and safety over time.
    Pharmaceuticals & Biotechnology

    Production Planning and Control (PPC)

    Management of production to meet demand.

    Project Management

    Planning and execution of development and production projects.
    Food & BeverageAutomotivePharmaceuticals & Biotechnology

    Prototypes

    Initial models of a product created for testing and validation before large-scale production.
    AutomotivePharmaceuticals & BiotechnologyManufacture

    Prototyping

    Creation of initial product models for testing and validation.
    Food & BeverageAutomotivePharmaceuticals & Biotechnology

    Q

    Quality Alert

    A notification added on the factory floor to highlight quality-related issues or risks.
    AutomotiveManufacture

    Quality by Design (QbD)

    Systematic approach to product development, establishing comprehensive requirements throughout the entire production chain to ensure higher quality, efficacy, and safety.
    Pharmaceuticals & BiotechnologyManufacture

    Quality Complaint

    Record of problems related to product or service quality.
    Pharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Quality Control (QC)

    Inspection of products to ensure compliance with specifications.
    Pharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    Quality Inspections

    Procedure to examine activities and ensure compliance with quality requirements set by regulatory and standardization bodies.
    Food & BeverageAutomotivePharmaceuticals & Biotechnology

    Quality Management System (QMS)

    A formalized system documenting processes, procedures, and responsibilities to achieve quality policies and objectives.
    SoftExpert EQMPharmaceuticals & BiotechnologyFood & BeverageAutomotive

    Quality Testing

    Inspection and testing to ensure product compliance.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufactureAll industries

    R

    Raw Material

    Material used as an input in product manufacturing.
    Pharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Recall

    Notification for repair or replacement of defective products already in customer use.
    AutomotiveManufacture

    Recall (Food & Beverages)

    Process of removing non-compliant products (due to quality, food safety, or regulatory issues) from distribution channels, including those already in consumer possession. Involves consumer communication, often through media announcements, to protect public health and remove unsafe food from the supply chain.
    Food & Beverage

    Regulament

    Set of rules established by competent authorities to ensure food safety and quality.
    Food & Beverage

    Research, Development, and Innovation (RD&I)

    Process aimed at creating and improving products, technologies, and processes to meet market demands or innovate.
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Reverse Logistics

    Process of returning products or waste for recycling, disposal, or reuse.
    AutomotivePharmaceuticals & BiotechnologyManufacture

    RFMEA (Reverse Failure Mode and Effects Analysis)

    Reverse analysis to identify potential failure modes in products already in use.
    AutomotiveManufacture

    Risk Management

    Ongoing process aimed at identifying, analyzing, evaluating, prioritizing, mitigating, and monitoring events that may affect an organization's objectives.
    SoftExpert RiskSoftExpert GRCSoftExpert ERMPharmaceuticals & BiotechnologyAutomotiveFood & Beverage

    Robotics

    Use of robots to automate production processes.
    Food & BeverageAutomotivePharmaceuticals & Biotechnology

    Root Cause

    An analysis method to identify the primary cause of a nonconformity or food safety issue.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufacture

    Root Cause Analysis (RCA)

    A methodology used to identify the root cause of problems.
    Pharmaceuticals & BiotechnologyAutomotiveManufactureFood & Beverage

    S

    Safety Data Sheet (SDS)

    A document providing information on the hazards of chemical products and safety measures. Previously known as MSDS.

    Safety Inspections

    Regular evaluations to identify and correct workplace hazards.
    Pharmaceuticals & BiotechnologyFood & BeverageManufactureAutomotive

    SCADA (Supervisory Control and Data Acquisition)

    Real-time monitoring and control system for industrial processes.
    AutomotiveManufacture

    Scope of Actions

    The range of measures taken to correct or improve processes.
    Pharmaceuticals & BiotechnologyManufactureAutomotiveFood & Beverage

    Second-Party Audit

    Untitle
    AutomotiveManufacturePharmaceuticals & BiotechnologyFood & BeverageAll industries

    Semi-Finished Products

    Products that have undergone part of the production process but are not yet finalized.
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Sensory Analysis

    A scientific discipline used to evoke, measure, analyze, and interpret reactions to the characteristics of food and materials as perceived by the senses of sight, smell, taste, touch, and hearing.
    Pharmaceuticals & Biotechnology

    Shelf Life

    The period during which food maintains its quality and safety for consumption.
    Food & Beverage

    Shop Floor

    Production area where products are manufactured.
    AutomotivePharmaceuticals & BiotechnologyFood & BeverageManufacture

    Six Sigma

    A process improvement methodology focused on defect reduction.
    Pharmaceuticals & BiotechnologyFood & BeverageManufactureAutomotive

    Skip lote

    A reduced inspection method applied to selected batches based on consistent quality.
    AutomotiveFood & BeverageManufacture

    Special Characteristic

    Critical requirements of a product that affect its safety or functionality.
    AutomotiveManufacture

    Stamping Process

    Metal forming technique used to produce automotive parts.
    Automotive

    Standard

    Document establishing technical requirements and criteria to ensure product and service quality and safety.
    Food & BeveragePharmaceuticals & BiotechnologyManufactureAutomotive

    Standard Operating Procedure (SOP)

    Detailed instructions for performing specific tasks consistently and safely.
    Food & BeverageManufacturePharmaceuticals & BiotechnologyAutomotive

    Statistical Process Control (SPC)

    A technique that uses statistical methods to monitor and control production process quality.
    ManufactureAutomotivePharmaceuticals & BiotechnologyFood & Beverage

    Subcomponents

    Smaller parts that make up a larger product.
    AutomotiveManufacture

    Supplier Management

    Coordination and evaluation of suppliers within the supply chain.
    Pharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Supplier Qualification

    Process of evaluating and selecting suppliers based on quality and risk criteria, also known as supplier approval.
    SoftExpert SupplierPharmaceuticals & BiotechnologyFood & BeverageAutomotiveManufacture

    Supply Chain Management (SCM)

    Coordination of all processes involved in product production and delivery.
    ManufactureAutomotiveFood & BeveragePharmaceuticals & Biotechnology

    Sustainability

    Practices aimed at minimizing the environmental impact of production.
    Food & BeverageAutomotiveManufacturePharmaceuticals & BiotechnologySoftExpert ESGSoftExpert EHSM

    T

    Takt time

    The production pace required to meet customer demand.
    AutomotiveManufacture

    Technology Transfer

    The process of transferring knowledge and manufacturing processes from one location to another.
    Pharmaceuticals & Biotechnology

    Temperature and Pressure Control

    Monitoring and adjusting these critical parameters during industrial processes to ensure quality and efficiency.
    AutomotiveManufactureFood & BeveragePharmaceuticals & BiotechnologyAll industries

    Testes não destrutivos

    Inspection methods that assess integrity without compromising the material.

    Third-Party Audit

    An independent external audit conducted by a third-party entity, such as a certification body, to verify an organization's compliance with specific standards and regulations, usually with the aim of obtaining certification.
    AutomotiveManufactureFood & BeveragePharmaceuticals & BiotechnologyAll industries

    Tier 1

    Direct supplier to OEMs (Original Equipment Manufacturers).
    Automotive

    Top Management

    The group of executives responsible for the strategic and operational management of a company.
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Torque

    A measure of the rotational force produced by a vehicle’s engine.
    Automotive

    Total Productive Maintenance (TPM)

    Strategy to maximize equipment efficiency.
    AutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Total Quality Management (TQM)

    Management approach focused on continuous quality improvement.
    AutomotiveSoftExpert EQM

    Toyota Production System (TPS)

    A production model emphasizing efficiency and waste elimination.
    Automotive

    Traceability

    Ability to track the origin and history of a product and/or critical information throughout its entire lifecycle.
    SoftExpert PLMSoftExpert CPMAll industriesAutomotiveManufactureFood & BeveragePharmaceuticals & Biotechnology

    Training Matrix

    Tool for mapping employee competencies and identifying training needs.
    SoftExpert TrainingSoftExpert HDMAutomotiveManufacture

    U

    Unibody Construction

    A vehicle structure where the body and chassis are integrated into a single piece.
    Automotive

    Uso de Robótica Colaborativa (Cobots)

    Robots that work alongside humans to improve efficiency and safety.

    V

    Value Stream Mapping (VSM)

    Lean tool used to identify and eliminate waste in production processes.
    Pharmaceuticals & BiotechnologyManufactureAutomotiveFood & BeverageAll industries

    Versatility Matrix

    Tool that assesses employees' ability to perform multiple functions.
    Automotive

    Visual Inspection

    Visual verification of parts or products to identify defects.
    AutomotiveFood & BeveragePharmaceuticals & BiotechnologyManufactureAll industries

    W

    Warehouse

    A space designated for the storage and control of materials, tools, and supplies used in production.
    AutomotiveManufacture

    Waste Management

    Planning and execution of strategies to minimize, reuse, or dispose of waste in an environmentally responsible manner.
    All industriesPharmaceuticals & BiotechnologyFood & BeverageManufactureAutomotive

    Welding

    A process for joining materials, usually metals, using heat, pressure, or both.
    AutomotiveManufacture

    Withdrawal

    Process of removing non-compliant products (due to quality, food safety, or regulatory issues) up to the point of sale or distributors. It does not extend to products already sold to consumers.
    Automotive

    Work Incidents

    Unexpected events occurring during work activities but not resulting in significant injury or damage.
    SoftExpert EHSMSoftExpert ESGAutomotiveManufacture

    Work Instruction (IT)

    Document detailing step-by-step procedures for performing a specific task.
    AutomotivePharmaceuticals & BiotechnologyFood & BeverageManufacture

    Workplace Safety

    Practices and regulations to ensure worker safety.
    Food & BeverageAutomotivePharmaceuticals & Biotechnology

    #

    3D Printing

    Additive manufacturing technology used to create parts and prototypes.
    AutomotiveManufacture

    5 Whys

    A method for identifying root causes by asking 'why?' five times. Typically included in the 8D process.
    Food & BeverageAutomotiveManufacturePharmaceuticals & Biotechnology

    5S Methodology

    Workplace organization and cleanliness method.
    All industries

    8D Methodology

    Structured problem-solving process in eight steps, used to identify and eliminate root causes of failures.
    AutomotiveManufacture