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Solutions
  • SoftExpert SuiteIncrease collaboration and compliance in your company with the integrated SoftExpert Suite platform.
  • Business Process - BPMStandardize business process, automate workflows, integrate applications.
  • Corporate Performance - CPMTurn strategies and objectives into robust results
  • Enterprise Asset - EAMMaximize asset lifespan, minimize downtime, unplanned outages, and unnecessary costs
  • Enterprise Content - ECMStreamline enterprise document management, reduce paperwork, and foster teamwork collaboration
  • Enterprise Quality - EQMModernize your quality management system, ensure compliance, and drive continuous improvement
  • Enterprise Risk - ERMReduce the likelihood and severity of risk events, leverage opportunities, and optimize strategic decision-making
  • Enterprise Service - ESMManage all aspects of enterprise services and IT service management on a single platform
  • Environment, Health, and Safety - EHSMAnticipate risks, ensure compliance, and strengthen an integrated and sustainable safety culture
  • Environmental, Social, and Corporate Governance - ESGManage ESG indicators automatically and turn data into strategic decisions on a single platform
  • Governance, Risk and Compliance - GRCEffectively integrate business strategy execution with risk management and compliance practices
  • Human Development - HDMUnlock human potential. Simplify, automate, and optimize every aspect of workforce management
  • Innovation and Change - ICMManage your change processes, turn ideas into results and drive innovation and organizational change in your company with a complete platform
  • Product Lifecycle - PLMPlan, develop, and deliver products with more innovation, agility, and accuracy using a scalable, adaptable PLM solution ideal for companies of all sizes.
  • Project and Portfolio - PPMManage the entire project lifecycle efficiently by centralizing information to optimize resources, timelines, and deliverables.
  • Supplier Lifecycle - SLMCentralize and automate supplier management, from qualification to performance monitoring. Reduce risks, increase compliance, and make smarter decisions with real-time data
  • Work Management - CWMOptimize processes, automate tasks, enhance communication, and boost productivity
Success Case

Química Sintética – Chemo, part of the Insud Pharma group, digitizes its manufacturing instructions, reducing by 80% analysis time for data

Chemo
The pharmaceutical sector is exceptionally unique given its high level of regulation, posing a significant challenge in terms of document management, compliance, and organization. To maintain the quality and safety required by this sector and hold a competitive advantage, there is no other option than making technology a protagonist. Aware of this reality, Química Sintética - Chemo, a leading company in the pharmaceutical industry with more than 50 years of experience, took a significant step towards digital transformation. It recognizes the challenges associated with cultural change and processes but is firmly convinced of the importance of not remaining in the past and taking advantage of the opportunities that technology can offer the business. Carlos Heredia Benito, Continuous improvement coordinator at Chemo, says that the company began researching technologies that could help in this automation journey. This became necessary as all manufacturing guides were recorded on paper forms, which took excessive time to manage, without adding value.
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Products
  • Action Plan
  • Analytics
  • AppBuilder
  • APQP-PPAP
  • Archive
  • Asset
  • Audit
  • BRM
  • Calibration
  • Copilot AI
  • Capture
  • Competence
  • Customer
  • Data Lab
  • Document
  • Drive
  • FMEA
  • Form
  • Gamification
  • Incident
  • Inspection
  • Kanban
  • Knowledge Base
  • Maintenance
  • Meeting
  • MSA
  • OKR
  • PDM
  • Performance
  • Portfolio
  • Problem
  • Process
  • Project
  • Protocol
  • Request
  • Requirement
  • Risk
  • SPC
  • Storeroom
  • Supplier
  • Supply
  • Survey
  • Time Control
  • Training
  • Workflow
Action Plan

Optimization of planning, execution and monitoring of activities

  • Planning
  • Execution of actions
  • Monitoring
  • Results monitoring
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With automation, we were able to integrate cost reduction and innovation initiatives. Today, we have a single database with information that can be accessed in real time. It was a great improvement in terms of agility and effectiveness.

testimony

Libele Silva - Quality Assurance Analyst

Hyundai
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Analytics

Real-time data for better decisions

  • Data sources
  • Reports
  • Insights
  • Interactive portals
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"I am delighted to report that our partnership with SoftExpert is going extremely well in a number of areas. The support and assistance we've received have been particularly crucial. In our day-to-day operations, ensuring that all business areas are well-served is essential, and SoftExpert has consistently excelled in this regard. The stability and flexibility of their cloud solution are especially important for us, and the ability to scale resources as needed, combined with the security of the cloud environment, has significantly contributed to the success of our operations."

testimony

Luiz Page - Architecture and Systems Manager at Tegma

Tegma
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AppBuilder

Enhanced flexibility and strengthened control over processes.

  • Customization
  • Automation
  • Efficiency
  • Agility
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"Our productivity was positively impacted, since we started to act proactively and more effectively in decision-making, based on reliable information provided by management dashboards. As the person responsible for this deployment, I am very proud that we are today on a higher step in the evolutionary escalation of technology application in Hypofarma's business processes."

testimony

Giulio Chiabi, IT manager at Hypofarma

Hypofarma
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APQP-PPAP

Quality products to exceed customer expectations

  • Planning
  • Approval of parts
  • Quality control
  • Standardized documentation
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Archive

Electronic management of hard copies

  • Document retention
  • Repositories
  • Physical document management
  • Temporality table
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Asset

Traceability and full control over assets

  • Inventory
  • Usage history
  • Depreciation control
  • Traceability
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Audit

Compliance and integrity that drive business value

  • Planning and execution
  • Auditors' schedule
  • Non-conformity record
  • Final reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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BRM

Customization of rules, event integration, and efficient and secure activity management.

  • Business rules
  • Integrations
  • Event triggering
  • Web services
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Calibration

Easy Calibration Management

  • Calibration
  • Performance indicators
  • Work orders
  • Cost control
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Copilot AI

Generative AI to accelerate your organization's digital transformation

  • Creating Workflows with AI
  • Automatic form filling
  • Risk management with AI
  • Content management with AI
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"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."

testimony

Ademir José Carota - Managing Director of Sicoob Cocred

Sicoob Cocred
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Capture

Precise extraction and automated data processing

  • Recognition profiles
  • Image processing
  • OCR 
  • Document indexing
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Competence

Skill development to drive results

  • Competency assessment
  • 9-box matrix
  • Development plans
  • Career and succession
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Customer

Consolidation of customer data in one place

  • Customer catalog
  • Customer evaluation
  • Document control
  • Performance monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Data Lab

Data analysis, KPI forecasting, and process improvement.

  • Process mining
  • KPI forecasting
  • Time series
  • Data export
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Useful content
Document

Organization and integrity throughout the document lifecycle

  • Classification
  • Revision control
  • Document approval
  • Digital signature
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Drive

Cloud file storage and sharing with efficiency and security

  • Storage 
  • Sharing
  • Security
  • Collaboration
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"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."

testimony

Ademir José Carota - Managing Director of Sicoob Cocred

Sicoob Cocred
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FMEA

Elimination of errors and more reliability in processes and products

  • Failure analysis
  • Risk prioritization
  • Corrective actions
  • Continuous improvement
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Form

Data collection with smart forms

  • Modeling
  • Integrations
  • Data collection
  • Reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Gamification

Engaging experience with challenges and rewards.

  • Rewards
  • Engagement
  • Performance rankings
  • Points exchange
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Incident

Agility in recording and handling incidents

  • Incident logging
  • Execution of activities
  • Deadline control
  • Alerts and notifications
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Inspection

Incoming/Outgoing Goods Inspection

  • Receipt control
  • Inspection checklists
  • Testing methods
  • Batch approval/rejection
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Kanban

Agility and flexibility in managing team tasks

  • Sprints
  • Board
  • Backlog
  • Cards
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Knowledge Base

Quick answers to frequently asked questions

  • Article categorization
  • Instant responses
  • Multi-language
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Maintenance

Reduced downtime and optimized asset life

  • Maintenance 
  • Performance indicators
  • Work orders
  • Cost control
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Meeting

Optimization of meeting planning and meetings

  • Meeting scheduling
  • Participants
  • Minutes control
  • Action tracking
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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MSA

Quality and reliability of measurement systems

  • Equipment classification
  • Shift control
  • Measurement reports
  • Variability analysis
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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OKR

Management of Objectives and Key Results

  • Objective setting and KPIs
  • Key results
  • Check-in
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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PDM

Integrity and control over product data

  • Item structure
  • Technical specifications
  • Version control
  • Non-conformities
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Performance

Robust and intelligent management of goals and results

  • Strategic map
  • Performance indicators
  • Goals
  • Results
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Portfolio

Robust management and prioritization of initiatives

  • Initiative logging
  • Scenario simulation
  • Evaluation and prioritization
  • Reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Problem

Optimized integration of CAPA and RCA processes in your industry

  • Problem logging
  • Root cause analysis
  • Deadline control
  • Monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Process

Standardization of processes to drive results

  • Modeling
  • Testing and distribution
  • Version control
  • Optimization
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Project

Organization and control of projects and initiatives

  • Planning
  • Activity schedule
  • Resource allocation
  • Status report
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Useful content
Protocol

Visibility and control over the processing of documents, files and objects

  • Receiving
  • Document processing
  • Flow monitoring
  • Electronic signature
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Request

Full request lifecycle management

  • Request logging
  • Approval controls
  • Monitoring
  • Satisfaction evaluation
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Requirement

Clarity and control over implementation of requirements

  • Requirements mapping
  • Approvals
  • Applicability evaluation
  • Implementation and monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Risk

Consolidation of risk management across the organization

  • Risk matrix
  • Impact assessment
  • Risk treatment
  • Control implementation
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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SPC

Clear insight into processes and fewer variations and inconsistencies

  • Process quality
  • Control charts
  • Capacity analysis
  • Product tolerance
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Storeroom

Visibility and full control over inventory

  • Inventory management
  • Inventory
  • Material handling
  • Alerts and notifications
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Supplier

Consolidation of supplier data into a single environment

  • Supplier catalog
  • Supplier evaluation
  • Document control
  • Performance monitoring
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Supply

Optimization of end-to-end input management processes

  • Material characteristics
  • Manufacturers
  • Suppliers
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
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Survey

Easy answer collection with dynamic and intelligent questionnaires

  • Material characteristics
  • Manufacturers
  • Suppliers
  • Integrations
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Time Control

Ease in recording time and billing control

  • Time tracking
  • Billing control
  • Resource management
  • Service reports
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"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
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Training

Unlocking human potential across the organization

  • Course catalog
  • Needs matrix
  • eLearning
  • Certificate issuance
Explore the product
See also
Explore our products with this corporate demo

"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
See all customer stories
Useful content
Workflow

Productivity and collaboration with automated workflows

  • Workflow automation
  • Execution of activities
  • Deadline control
  • Alerts and notifications
Explore the product
See also
Explore our products with this corporate demo

"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."

testimony

Luiz Renato Gobbo, Director of Excellence at Raízen.

Raízen
See The Full Story
See all customer stories
Useful content
Compliance

Standards

Regulations

  • AS9100

  • BPMN

  • BSC

  • CBOK

  • COBIT

  • COSO

  • FSSC 22000

  • IATF 16949

  • ITIL

  • ISO 50001

  • ISO 37001

  • ISO 13485

  • ISO 10015

  • ISO 15189

  • ISO 9001

  • ISO 14001

  • ISO 26000

  • ISO 19011

  • ISO 45001

  • ISO 22301

  • ISO 22000

  • ISO 31000

  • ISO 20000

  • ISO 55000

  • ISO/IEC 17025

  • Six Sigma

  • ISO 27001

  • PMBOK

  • ISO 14971

  • FDA 21 CFR Part 11

  • FDA 21 CFR Part 820

  • GDPR

  • SOX

Industries
  • Aerospace and Defense

    Streamline product development, drive technological innovation and ensure compliance with standards such as AS9100.

  • Agribusiness

    Manage documents, control risks, and automate processes in a single cloud-based platform. Ensure compliance, traceability, and sustainability across the entire agribusiness value chain.

  • Automotive

    Reduce costs, boost productivity, and ensure compliance with standards like IATF 16949.

  • Food and Beverage

    Simplify processes, improve satisfaction, and meet food standards such as FSSC 22000.

  • Financial Services

    Maximize efficiency in risk management and ensure compliance with AI-powered insights and complete cloud-based document traceability.

  • Life Science and Pharmaceuticals

    Ensure FDA/EMA compliance and accelerate innovation with SoftExpert’s Integrated Pharmaceutical Platform. 

  • Public Sector and Associations

    Revamp processes to deliver exceptional citizen support more efficiently

  • Technology

    Innovate, streamline processes, and ensure compliance with key industry standards like ISO 27001.

  • Transportation and Logistics

    Optimize inventory, streamline maintenance, ensure safety, and boost productivity.

  • Consumer Goods

    Automate processes, ensure compliance, and speed up product release cycles.

  • Chemicals

    Automate processes, ensure compliance, and speed up product release cycles.

  • Education

    Boost efficiency and excellence: streamline, document, and monitor seamlessly.

See more industries
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
Success Case

Hyundai reduced rework by 57% by automating its innovation program

Hyundai
To stimulate the creative potential of employees and continuous improvement and process innovation, Hyundai created the Minha Ideia Brilhante program in 2013, focused on capturing, evaluating and monitoring innovative suggestions generated within the company. Since its creation, the program has registered more than 20,000 ideas, implemented 8,000 of them, and awarded approximately 500 prizes to participants.
See The Full Story
Ebook

The future of management: How AI is transforming companies

A new era of performance, compliance, and innovation begins now. Discover how to prepare your company for the challenges of digital transformation with an integrated and global approach.

Download EbookSee all customer stories
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Success Cases
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    Comprehensive Support for Seamless Transformation: SoftExpert's End-to-End Solutions for Every Business
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    Food and Beverage

    From R&D to distribution: Ensure product safety and quality with an AI-powered quality management software suite built for the food and beverage industry.

    Thumbnail

    Why do customers choose SoftExpert

    BRF

    Success Case
    BRF increases the visibility of its project portfolio with over 30,000 files stored in SoftExpert Suite and more than 1,300 projects in progress
    See The Full Story

    Raízen

    Success Case
    Raízen estimates earnings of R$60 million with the implementation of the ideas program in SoftExpert Suite
    See The Full Story

    Dos Pinos

    Success Case
    Dos Pinos centralizes 186 services with SoftExpert Suite and saves over 30% by implementing a Shared Services Center (SSC)
    See The Full Story

    Special Dog

    Success Case
    Using SoftExpert, Special Dog digitizes 100% of its documents and reduces the time spent managing GMP documents for pet food by 80%.
    See The Full Story
    View all cases

    The SoftExpert Way to Solve Your Challenges

    Boost productivity by ~ 40%  through process automation.

    100% paperless document management (SOPs, work instructions, GMP manuals) — eliminate printing entirely.

    Reduce inspection and audit time by up to 50%, increasing agility and minimizing manual work.

    Simplify your processes, maximize food safety and automate quality management

    Audits Made Simple: Ensure Compliance & Efficiency

    • Achieve regulatory compliance with major standards like ISO 22000, FSSC 22000, BRCGS, and IFS, ensuring production safety and quality. 
    • Automate workflows to quickly identify, log, and notify non-conformities. 
    • Simplify evidence tracking for transparent, organized audits. 
    • Build AI-supported action plans to accelerate issue resolution and prevent recurrences.

     

    Explore SoftExpert Audit → 

    Image

    Integrated Document Management

    • Centralize critical documents (e.g., GMP manuals, SOPs, work instructions) to streamline compliance and quality control. 
    • Eliminate printing and manual signatures with a secure, efficient digital system. 
    • Automate document processes with revision control, traceability, and instant access. 
    • Optimize productivity with a modern, cloud-based solution.

     

    Explore SoftExpert Document → 

    Image

    Strengthen Supplier Quality & Control

    • Consolidate supplier data (certifications, contracts, profiles) in a single platform. 
    • Evaluate supplier performance to ensure material quality and mitigate supply chain risks. 
    • Automate onboarding/renewals to reduce errors and boost efficiency. 
    • Enhance collaboration via an integrated supplier portal for seamless communication and document sharing. 

       

    Explore SoftExpert SLM → 

    Image

    Use Cases

    See how SoftExpert empowers food and beverage companies

    Audit Management
    Document Management
    Risk Management
    Supplier Management
    Training Management
    Asset Management
    New Product Development (R&D)

    Optimize audit execution

    Streamline audits and ensure compliance with  FDA and EFSA, and food industry standards.

    Image
    • End-to-end audit lifecycle management (planning, execution, analysis). 
    • Centralized evidence storage with traceability and instant access. 
    • Digital checklists and mobile access for remote/on-site audits in real time. 
    • Automated deadline and action plan tracking for efficient corrections. 
    • Full support for ISO 9001, ISO 22000, FSSC 22000, ISO 14001, and more.                                                                                                          
       

     

    Take a software tour → 

    Centralize all documents in one place

    Keep records, SOPs, and work instructions organized, traceable, and audit-ready.

    Image
    • Secure, centralized repository for technical files, certificates, and procedures. 
    • Full version control and revision history. 
    • Customizable permissions for viewing/editing. 
    • AI-powered search for instant answers in any language. 
    • Complete access/print logs with timestamps and purpose tracking.                                                                                                           
       

     

    Take a software tour → 

    Prevent recalls and fines with proactive risk control

    Anticipate hazards and comply with food safety requirements effortlessly.

    Image
    • Reduce recalls/waste with early risk alerts (production, packaging, transport). 
    • Automated HACCP analysis with audit-ready records. 
    • Supplier/material risk monitoring to prevent contaminants/non-conformities. 
    • Pre-loaded hazard/control library for faster plan setup. 
       

     

    Take a software tour → 

    Streamline supplier qualification and evaluation

    Automate supplier onboarding and maintain full compliance with food safety requirements.

    Image
    • Unified supplier database for raw materials, certificates and mandatory documents (e.g., lab reports). 
    • Real-time automated qualification with customizable criteria and blocking of non-compliant vendors. 
    • Performance dashboards tracking quality metrics (delays, contaminants, audits) and supply chain risk alerts. 
    • Simplified audits/compliance with digital checklists for supplier inspections and corrective action tracking. 


     

    Take a software tour → 

    Automate competency and training processes

    Keep your team aligned with Good Manufacturing Practices (GMP) through streamlined training.

    Image
    • Custom e-learning with role-specific content (operations, admin) and adaptable modules. 
    • Training library (videos, PDFs, quizzes) with instant certification. 
    • Gamification (badges, leaderboards) to boost engagement. 
    • Real-time progress reports by employee, department, or facility. 
       

     

    Take a software tour → 

    Prevent production failures with predictive maintenance

    Maximize equipment uptime through continuous monitoring and AI-driven workflows.

    Image
    • Predictive/preventive maintenance for critical assets. 
    • Unified dashboards tracking asset health, costs, and intervention history. 
    • Dynamic inventory control with QR code tracking and mobile updates. 
    • Mobile inspections with real-time service order logging.

     

    Take a software tour → 

    Accelerate innovation and time-to-market

    Shorten development cycles for faster launches of cutting-edge food products.

    Image
    • Centralized formulation management (BOMs, ingredients, labels). 
    • Automated approval workflows for sensory tests, validations, and pilot batches. 
    • Critical deadline alerts (shelf-life testing, microbiological analyses). 
    • Seamless collaboration between R&D, marketing, and regulatory teams. 

     

    Take a software tour →

    • Voltar aos tópicos
      Audit Management
      Optimize audit execution

      Streamline audits and ensure compliance with  FDA and EFSA, and food industry standards.

      Imagem ilustrativa
      • End-to-end audit lifecycle management (planning, execution, analysis). 
      • Centralized evidence storage with traceability and instant access. 
      • Digital checklists and mobile access for remote/on-site audits in real time. 
      • Automated deadline and action plan tracking for efficient corrections. 
      • Full support for ISO 9001, ISO 22000, FSSC 22000, ISO 14001, and more.                                                                                                          
         

       

      Take a software tour → 

    • Voltar aos tópicos
      Document Management
      Centralize all documents in one place

      Keep records, SOPs, and work instructions organized, traceable, and audit-ready.

      Imagem ilustrativa
      • Secure, centralized repository for technical files, certificates, and procedures. 
      • Full version control and revision history. 
      • Customizable permissions for viewing/editing. 
      • AI-powered search for instant answers in any language. 
      • Complete access/print logs with timestamps and purpose tracking.                                                                                                           
         

       

      Take a software tour → 

    • Voltar aos tópicos
      Risk Management
      Prevent recalls and fines with proactive risk control

      Anticipate hazards and comply with food safety requirements effortlessly.

      Imagem ilustrativa
      • Reduce recalls/waste with early risk alerts (production, packaging, transport). 
      • Automated HACCP analysis with audit-ready records. 
      • Supplier/material risk monitoring to prevent contaminants/non-conformities. 
      • Pre-loaded hazard/control library for faster plan setup. 
         

       

      Take a software tour → 

    • Voltar aos tópicos
      Supplier Management
      Streamline supplier qualification and evaluation

      Automate supplier onboarding and maintain full compliance with food safety requirements.

      Imagem ilustrativa
      • Unified supplier database for raw materials, certificates and mandatory documents (e.g., lab reports). 
      • Real-time automated qualification with customizable criteria and blocking of non-compliant vendors. 
      • Performance dashboards tracking quality metrics (delays, contaminants, audits) and supply chain risk alerts. 
      • Simplified audits/compliance with digital checklists for supplier inspections and corrective action tracking. 


       

      Take a software tour → 

    • Voltar aos tópicos
      Training Management
      Automate competency and training processes

      Keep your team aligned with Good Manufacturing Practices (GMP) through streamlined training.

      Imagem ilustrativa
      • Custom e-learning with role-specific content (operations, admin) and adaptable modules. 
      • Training library (videos, PDFs, quizzes) with instant certification. 
      • Gamification (badges, leaderboards) to boost engagement. 
      • Real-time progress reports by employee, department, or facility. 
         

       

      Take a software tour → 

    • Voltar aos tópicos
      Asset Management
      Prevent production failures with predictive maintenance

      Maximize equipment uptime through continuous monitoring and AI-driven workflows.

      Imagem ilustrativa
      • Predictive/preventive maintenance for critical assets. 
      • Unified dashboards tracking asset health, costs, and intervention history. 
      • Dynamic inventory control with QR code tracking and mobile updates. 
      • Mobile inspections with real-time service order logging.

       

      Take a software tour → 

    • Voltar aos tópicos
      New Product Development (R&D)
      Accelerate innovation and time-to-market

      Shorten development cycles for faster launches of cutting-edge food products.

      Imagem ilustrativa
      • Centralized formulation management (BOMs, ingredients, labels). 
      • Automated approval workflows for sensory tests, validations, and pilot batches. 
      • Critical deadline alerts (shelf-life testing, microbiological analyses). 
      • Seamless collaboration between R&D, marketing, and regulatory teams. 

       

      Take a software tour →

    Bring this solution to your company

    Ensure compliance with the following standards and regulations

    FSSC 22000

    ISO 9001

    ISO 14001

    ISO/IEC 17025

    ISO 22000

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    Business Process - BPM
    Corporate Performance - CPM
    Enterprise Asset - EAM
    Enterprise Content - ECM
    Enterprise Quality - EQM
    Enterprise Risk - ERM
    Enterprise Service - ESM
    Environment, Health, and Safety - EHSM
    Environmental, Social, and Corporate Governance - ESG
    Governance, Risk and Compliance - GRC
    Human Development - HDM
    Innovation and Change - ICM
    Product Lifecycle - PLM
    Project and Portfolio - PPM
    Supplier Lifecycle - SLM
    Work Management - CWM

    Business Process - BPM

    Standardize your business processes, automate workflows, integrate applications, and accelerate digital transformation across your organization with a results-driven business process optimization software.

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    Corporate Performance - CPM

    Manage strategy effectively by mapping scorecards with objectives, indicators, action plans, and everything you need to achieve business success using corporate performance management software.

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    Enterprise Asset - EAM

    SoftExpert EAM offers physical asset management throughout the entire lifecycle. Focused on sustainable value, it supports everything from inventory to maintenance and performance analysis. Reduce costs and downtime with the support of an automated maintenance management system integrated with your operation. Increase operational efficiency and build effective strategies to optimize critical assets.

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    Enterprise Content - ECM

    SoftExpert ECM is a comprehensive enterprise content management software solution that centralizes all organizational content. It allows you to create, capture, manage, store, preserve and share documents and records, reducing paperwork and related deviations. The ECM solution ensures security, integrity, reliability, and compliance with international standards such as ISO 9001 and FDA 21 CFR Part 11.

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    Enterprise Quality - EQM

    Modernize your quality management system (QMS) with an all-in-one solution. Reduce the effort to stay compliant, increase process agility, and gain transparency to drive continuous improvement with more control and efficiency.

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    Enterprise Risk - ERM

    Lower the likelihood and impact of risk events using an integrated enterprise risk management solutions that unlocks the potential of opportunities, optimizes resources, and directs strategies and decisions.

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    Enterprise Service - ESM

    Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform.

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    Environment, Health, and Safety - EHSM

    Drive EHS maturity with a platform that centralizes risks, permits, KPIs, and corrective actions in one place. Ensure full compliance with ISO 14001 and 45001, proactively reduce incidents, and deliver measurable results to stakeholders, customers, and investors.

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    Environmental, Social, and Corporate Governance - ESG

    Efficiently manage every ESG initiative, by operating unit and scope, on a single platform. Structure your policies, centralize indicators, automate calculations, and monitor risks and compliance in real time, all within one secure, flexible, and fully integrated system.

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    Governance, Risk and Compliance - GRC

    Ensure compliance with corporate policies, laws, and external regulations using a robust GRC management software that effectively integrates business strategy execution with risk management practices.

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    Human Development - HDM

    Satisfy your needs for talent management, training and development, team performance assessments and career and succession planning all in a single platform.

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    Innovation and Change - ICM

    Efficiently manage organizational ideas and changes, driving innovation with ease.

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    Product Lifecycle - PLM

    Manage your products’ entire lifecycle with an innovative, easy-to-use web solution. Accelerate time-to-market, simplify processes, and increase operational efficiency. Reduce costs, enhance quality, and optimize resources at every stage from concept to delivery.

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    Project and Portfolio - PPM

    Transform your project and portfolio management with a complete, integrated solution aligned with PMBOK, connecting planning, execution, and monitoring to ensure on-time delivery with quality and high performance.

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    Supplier Lifecycle - SLM

    Manage the full lifecycle with a robust, integrated solution that automates processes, qualifies partners, ensures compliance, reduces risks, and provides full performance visibility to boost efficiency and trust across the supply chain.

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    Work Management - CWM

    The only all-in-one cloud platform to improve team collaboration and task efficiency.

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    Frequently Asked Questions

    What are the key regulations that food and beverage businesses must follow?

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    What is a food safety management system?

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    What is quality management in the food and beverage industry?

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    Glossary

    Action Plan

    Set of steps to solve problems or implement improvements.

    ABNT (Brazilian Association of Technical Standards)

    Founded in 1940, this organization is responsible for technical standardization in Brazil. Its standards aim to standardize processes, products, and services to ensure greater quality, safety, and efficiency.

    5S Methodology

    Workplace organization and cleanliness method.

    5 Whys

    A method for identifying root causes by asking 'why?' five times. Typically included in the 8D process.

    Accreditation

    The process by which a competent institution or body attests to the technical competence of a company to provide a service or supply a product.

    Allergen Control Program

    Procedures to identify, control, and, if possible, eliminate allergens in food.

    Allergens

    Substances capable of provoking an immune response (allergic reactions) in sensitive individuals. Different legislations worldwide define which allergens must be labeled in each country. The most common allergens include eggs, milk, fish, shellfish, nuts, peanuts, wheat, and soy.

    Artificial Additives

    Synthetic substances added to food to enhance its characteristics.

    Artificial Intelligence (AI)

    Technology that uses advanced algorithms and machine learning to analyze data, predict outcomes, and optimize production processes, improving efficiency, quality, and real-time decision-making.

    Audit

    A procedure conducted to assess the conformity of activities with standards and regulations.

    Big Data

    The analysis of large volumes of data to improve efficiency and quality.

    Bill of Materials (BOM) Control

    Management of the list detailing all components of a product.

    BRC (British Retail Consortium)

    A standard from the British Retail Consortium that establishes safety and quality standards for food products.

    BRCGS

    A global standard for food safety, internationally recognized, covering safety, integrity, and product quality.

    Calibration

    The process of adjusting instruments to ensure accurate measurements.

    CAPA (Corrective and Preventive Action)

    A methodology that identifies, analyzes, and establishes corrective and/or preventive actions, allowing for the correction and prevention of problem recurrence.

    Capability

    The ability of a process to consistently meet product specifications and tolerances.

    Certificate of Analysis (COA)

    Document certifying that a product complies with technical specifications.

    Certifications

    Process by which a third party (certification body) assesses and verifies that a product, service, process, or system meets specific normative or regulatory requirements. Certification is carried out based on specific standards and may include audits, inspections, testing, and other evaluation methods.

    Change Management

    Process that assesses and mitigates risks associated with changes in processes, systems, or documentation.

    Compliance

    Adherence to legal, regulatory, customer, and internal requirements.

    Computerized System Validation (CSV)

    A documented process that verifies that a computerized system performs as designed for its intended use in an integral and reproducible manner.

    Containment

    Immediate action to control or limit an identified problem.

    Corrective Action

    A measure or intervention adopted to eliminate the causes of a nonconformity, defect, or undesirable situation, with the aim of preventing its recurrence.

    Corrective Maintenance

    Repairs performed after failures occur.

    Cost of Poor Quality

    Expenses related to errors, rework, and failures that impact quality.

    Critical Control Point (PCC)

    Process step where control measures are applied to prevent or eliminate food safety hazards.

    Cross-contamination

    Transfer of contaminants from one surface, food, or person to another food item, posing a food safety risk.

    Customer Complaint

    Negative feedback from customers regarding provided products or services.

    Decision Tree

    A graphical tool used to identify critical control points (CCPs) in food safety systems.

    Dehydration

    The process of removing water from food to extend its shelf life.

    Deviation

    Failure to meet an established requirement.

    Effectiveness Verification

    A process to confirm that an action taken was effective.

    Effluent Treatment

    The process of removing or reducing pollutants in liquid waste generated by a manufacturing unit according to established standards before disposal or reuse.

    EFSA

    The European Food Safety Authority, which provides scientific advice on food risks.

    Emission Standards

    Set of laws regulating and controlling the amount of pollutants that can be emitted by a source, whether mobile or stationary.

    Energy Efficiency

    Practices to reduce energy consumption in production.

    Environmental Impact Reports

    Documents that assess and record the effects of an industrial activity on the environment.

    Ergonomics

    The study of worker efficiency and comfort on the production line. It also includes actions to adapt the work environment for employee comfort and safety.

    External Logistics

    Management of finished product transportation to customers.

    Failure Mode and Effects Analysis (FMEA)

    A preventive methodology that identifies and evaluates potential failures in processes, products, or systems before they occur.

    FCC

    Food Chemicals Codex, a compendium of quality and purity standards for food ingredients.

    Federal Inspection Service (SIF)

    An agency under Brazil’s Ministry of Agriculture, Livestock, and Supply (MAPA) responsible for inspecting animal-based products in Brazil.

    FEFO

    'First Expired, First Out' inventory management method, where products with the nearest expiration date are used first.

    FIFO

    'First In, First Out' inventory management method, where the oldest products are used first.

    First-Party Audit

    An internal audit conducted by the organization itself or by an entity on its behalf, aimed at evaluating the conformity of its own systems, processes, and procedures.

    Flowchart

    A graphical representation of process steps, used to map and analyze production processes.

    Food

    Any substance or combination of substances, whether solid, liquid, pasty, or in another appropriate form, intended to provide the human body with the necessary elements for its formation, maintenance, and development.

    Food Additives

    Ingredients added in small quantities to food during processing. They modify or preserve physical, chemical, biological, or sensory properties (color, shine, odor, taste, and texture).

    Food Colorants

    Substances used to add color to food.

    Food Fraud

    The act of deceiving consumers about food quality or content for financial gain.

    Food Disinfection

    A process applied to reduce, destroy, remove, or inactivate pathogens or microorganisms that actively contribute to food spoilage.

    Food Irradiation

    Preservation technique using ionizing radiation to destroy microorganisms and pests.

    Food Microbiology

    Study of microorganisms present in food and their impact on safety and quality.

    Food Packaging

    Materials and methods used to package food, ensuring its protection and preservation.

    Food Preservation

    Methods and techniques to extend the shelf life of food.

    Food Processing

    Set of methods and techniques to transform raw materials into food products.

    Food Safety

    A set of practices and regulations to ensure that food is safe for consumption.

    Food Safety Team (FST)

    A group of professionals in an organization responsible for ensuring food safety. The FST must be competent, with adequate training, skills, and experience to perform activities such as updating the food safety management system, approving prerequisite programs (PRP), and verifying flowcharts.

    Food Security

    Ensuring that all people have permanent physical, social, and economic access to safe, nutritious food in sufficient quantities to meet their dietary needs and preferences. This concept is supported by three main pillars.

    Food Technology

    The application of science and technology to food production, processing, and distribution.

    Food Traceability

    Ability to track the origin and journey of food throughout the production and distribution chain.

    Fresh Foods

    Food products that have not undergone any type of industrial processing.

    FSMA (Food Safety Modernization Act)

    U.S. law aimed at ensuring the safety of the food supply.

    FSSC 22000

    Certification scheme for food safety management systems, based on ISO 22000.

    Functional Foods

    Foods that offer additional health benefits beyond their basic nutritional function.

    Genetically Modified Foods (GMOs)

    Food products that contain genetically modified organisms.

    Good Laboratory Practices (GLP)

    A set of standards and procedures that ensure the quality of data generated in laboratories. GLPs cover the entire testing process, from sample preparation to the generation of final reports.

    Good Manufacturing Practices (GMP)

    A set of guidelines that ensure the quality and safety of pharmaceutical products during production.

    Halal Certification

    Certification that ensures food meets the specific dietary requirements of the Muslim community.

    Hazard Analysis and Critical Control Points (HACCP)

    A preventive system that ensures food safety through the identification and control of hazards.

    IFS (International Featured Standards)

    International food standard that assesses product and process compliance regarding safety and quality.

    Incident and Accident Analysis

    Investigation of the causes of workplace failures to implement corrective and preventive measures.

    Incoming Inspection

    Verification of compliance for materials received from suppliers.

    Industry 4.0

    Integration of digital technologies in industrial production.

    Information Technology (IT)

    The use of information systems to support production operations.

    Internal Logistics

    Management of material flow within the factory.

    Internet of Things (IoT)

    Connection of devices and systems to collect and share data.

    Inventory

    Verification of material or product stock quantities against system records.

    Ishikawa Diagram (Fishbone Diagram)

    A diagram used to identify potential causes of a problem.

    ISO 14001

    International standard setting guidelines for corporate environmental management.

    ISO 45001

    International standard defining requirements for occupational health and safety management systems (OHSMS).

    ISO 9001

    International standard for quality management systems.

    ISO 22000

    International standard for food safety management systems.

    Kaizen

    Continuous improvement philosophy, part of Lean Manufacturing.

    Kanban

    Visual tool for controlling and managing production flow.

    Key Performance Indicators (KPI)

    Metrics used to evaluate success in quality and production processes.

    Kosher Certification

    Certification that ensures food meets the specific dietary requirements of the Jewish community.

    Law

    Set of legal regulations governing the production and commercialization of goods and services.

    Layout

    Physical arrangement of machines, equipment, and workstations on the factory floor to optimize production flow.

    Lead Time

    Total time required to transform an order into delivery, from start to finish.

    Lean Manufacturing

    Production system aimed at eliminating waste and increasing process efficiency.

    Lean Production

    Production system aiming for maximum efficiency with minimal waste.

    Manufacturer

    A company or individual responsible for producing goods or products from raw materials. The manufacturer is responsible for the entire production process, from product conception to final delivery to the customer, ensuring quality and compliance with applicable specifications and standards.

    Manufacturing Execution System (MES)

    Software used to monitor and control manufacturing operations.

    MAPA (Ministry of Agriculture, Livestock, and Supply – Brazil)

    Brazilian government body responsible for regulating and inspecting agricultural products.

    Master Sanitation Schedule (MSS)

    Document detailing cleaning and sanitization procedures in a food production facility.

    MRP (Manufacturing Resource Planning)

    System that plans the acquisition and use of materials, aligning inventories with production needs.

    Natural Additives

    Substances of natural origin used to preserve or improve the qualities of food.

    Non-Conformity

    Failure to meet a specified requirement or standard procedure.

    Nutritional Labeling

    Requirements and regulations for nutritional information on food product labels.

    Occupational Safety

    Employee training to prevent accidents and comply with workplace safety regulations.

    Operational Prerequisite Program (OPRP)

    Specific measures to control significant food safety hazards.

    Organic Foods

    Products grown and processed without the use of pesticides, synthetic fertilizers, or genetically modified organisms.

    Pareto Diagram

    A technique that helps prioritize improvement actions based on the 80/20 principle.

    PDCA (Plan-Do-Check-Act)

    Continuous improvement cycle used in various processes.

    Pest Control

    Set of measures to prevent and eliminate pests in food production environments, ensuring product safety.

    Picking

    Selection of items from inventory to fulfill orders.

    Pilot Batch

    Batches produced to verify process and equipment suitability before large-scale production.

    PPE Management

    Control of the supply, use, and maintenance of Personal Protective Equipment (PPE).

    PPE Record Sheet

    A document recording the issuance and use of Personal Protective Equipment by employees.

    Predictive Maintenance

    Technique to predict equipment failures before they happen.

    Preservatives

    Substances added to food to prevent deterioration caused by microorganisms.

    Process Automation

    The use of technology to increase efficiency, reduce errors, and improve product quality and compliance.

    Process Simulation

    Use of virtual models to test and optimize production processes.

    Process Validation

    A set of activities proving that a process can consistently produce products of predefined quality in an integral and reproducible manner.

    Processed Foods

    Food products that have undergone some type of industrial processing.

    Product Development

    The process of creating and improving new products and components.

    Product Life Cycle

    The stages a product goes through, from conception to market discontinuation.

    Project Management

    Planning and execution of development and production projects.

    Prototyping

    Creation of initial product models for testing and validation.

    Quality Complaint

    Record of problems related to product or service quality.

    Quality Control (QC)

    Inspection of products to ensure compliance with specifications.

    Quality Inspections

    Procedure to examine activities and ensure compliance with quality requirements set by regulatory and standardization bodies.

    Quality Management System (QMS)

    A formalized system documenting processes, procedures, and responsibilities to achieve quality policies and objectives.

    Quality Testing

    Inspection and testing to ensure product compliance.

    Raw Material

    Material used as an input in product manufacturing.

    Recall (Food & Beverages)

    Process of removing non-compliant products (due to quality, food safety, or regulatory issues) from distribution channels, including those already in consumer possession. Involves consumer communication, often through media announcements, to protect public health and remove unsafe food from the supply chain.

    Regulament

    Set of rules established by competent authorities to ensure food safety and quality.

    Research, Development, and Innovation (RD&I)

    Process aimed at creating and improving products, technologies, and processes to meet market demands or innovate.

    Risk Management

    Ongoing process aimed at identifying, analyzing, evaluating, prioritizing, mitigating, and monitoring events that may affect an organization's objectives.

    Robotics

    Use of robots to automate production processes.

    Root Cause

    An analysis method to identify the primary cause of a nonconformity or food safety issue.

    Root Cause Analysis (RCA)

    A methodology used to identify the root cause of problems.

    Safety Inspections

    Regular evaluations to identify and correct workplace hazards.

    Scope of Actions

    The range of measures taken to correct or improve processes.

    Second-Party Audit

    Sem descrição

    Semi-Finished Products

    Products that have undergone part of the production process but are not yet finalized.

    Shelf Life

    The period during which food maintains its quality and safety for consumption.

    Shop Floor

    Production area where products are manufactured.

    Six Sigma

    A process improvement methodology focused on defect reduction.

    Skip lote

    A reduced inspection method applied to selected batches based on consistent quality.

    Standard

    Document establishing technical requirements and criteria to ensure product and service quality and safety.

    Standard Operating Procedure (SOP)

    Detailed instructions for performing specific tasks consistently and safely.

    Statistical Process Control (SPC)

    A technique that uses statistical methods to monitor and control production process quality.

    Supplier Management

    Coordination and evaluation of suppliers within the supply chain.

    Supplier Qualification

    Process of evaluating and selecting suppliers based on quality and risk criteria, also known as supplier approval.

    Supply Chain Management (SCM)

    Coordination of all processes involved in product production and delivery.

    Sustainability

    Practices aimed at minimizing the environmental impact of production.

    Temperature and Pressure Control

    Monitoring and adjusting these critical parameters during industrial processes to ensure quality and efficiency.

    Third-Party Audit

    An independent external audit conducted by a third-party entity, such as a certification body, to verify an organization's compliance with specific standards and regulations, usually with the aim of obtaining certification.

    Top Management

    The group of executives responsible for the strategic and operational management of a company.

    Total Productive Maintenance (TPM)

    Strategy to maximize equipment efficiency.

    Traceability

    Ability to track the origin and history of a product and/or critical information throughout its entire lifecycle.

    Value Stream Mapping (VSM)

    Lean tool used to identify and eliminate waste in production processes.

    Visual Inspection

    Visual verification of parts or products to identify defects.

    Waste Management

    Planning and execution of strategies to minimize, reuse, or dispose of waste in an environmentally responsible manner.

    Work Instruction (IT)

    Document detailing step-by-step procedures for performing a specific task.

    Workplace Safety

    Practices and regulations to ensure worker safety.

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