Technology
Improve your company’s operational efficiency with a cloud platform that transforms processes, integrates departments, and optimizes SLAs. Leverage the power of AI to boost team engagement, reduce errors and delays, and ensure compliance with standards like ISO 27001.
Why do customers choose SoftExpert
Sonda Colômbia
BairesDev
Weknow
Atento
Dekalb
See how SoftExpert drives your results
Management aligned with ISO 27001 requirements, drastically simplifying the audit process.
Up to 75% reduction in governance and management costs.
Up to 50% reduction in customer response time.
A Platform that Delivers Real Value for Technology Companies
Say goodbye to operational silos and lack of traceability in actions
- Automate processes that streamline operations across different departments during task execution.
- Track process execution and accountability in real time.
- Set deadlines for each activity.
- Identify operational bottlenecks and create action plans for continuous improvement.
- Receive constant updates on the progress of processes and requests.
Keep your team engaged and reduce turnover
- Define competencies by department and seniority level.
- Record feedback and create action plans for improvement.
- Conduct performance evaluations focused on required competencies.
- Track and manage each employee’s Individual Development Plan (IDP).
- Create courses and training programs tailored to each role.
- Implement gamification with rewards for each goal achieved.
Stay compliant and ready for audits
- Automate the entire audit process—from scheduling to closure—reducing manual effort.
- Simplify audits for regulations like ISO 27001, ISO/IEC 20000, and more.
- Quickly resolve nonconformities by linking audit findings to corrective and preventive actions.
- Reduce noncompliance risks with centralized documentation.
- Define and track LGPD requirements through customized portals and dashboards.
Use case
Discover how SoftExpert supports companies in the technology sector
Establish, maintain, and continuously improve your information security management system
A solution designed and built to meet ISO 27001 requirements, ensuring all processes are compliant and preventing unpleasant surprises during audits.
- Pre-filled Statement of Applicability, ready for requirements analysis.
- Simplified risk assessment with a predefined risk list.
- Action plan creation and monitoring through Gap Analysis.
- Development of an internal audit plan.
- Creation of a portal for continuous governance monitoring.
Learn more. Click here →
Optimize the hiring process
Reduce hiring time and track the process from job posting to onboarding
- Job requirement definition.
- Transparency for managers and HR on process progress.
- Candidate document validation.
Discover SoftExpert BPM. Click here →
Gain complete control over customer and supplier contracts
Keep all contracts up to date to avoid fines and losses
- Expiration alerts for deadlines, adjustments, and contract renewals.
- Reduce legal risks that may result in fines and penalties.
- Avoid surprises from hidden costs and financial inefficiencies.
- Easy, secure storage with quick contract retrieval.
- Access summaries and simplified contract searches powered by AI.
Discover SoftExpert ECM. Click here →
Enhance your people management
Have the best practices at your fingertips to develop your teams and achieve outstanding results.
- Employee performance evaluations focused on position requirements.
- Creation of Individual Development Plans (IDPs) with action plans.
- Assignment of mandatory and recommended activities and courses for employees.
Discover SoftExpert HDM. Click here →
Manage services and support requests effectively
A robust and flexible solution for managing internal support and customer service requests.
- Customizable forms tailored to your needs.
- SLA definition based on issue severity.
- Incident classification and prioritization powered by AI.
- Workload balancing among analysts.
Discover SoftExpert ESM. Click here →
Stay compliant with data protection regulations
A solution that enables you to stay in control of your company’s compliance with the GDPR.
- Mapping of the standard’s requirements that impact the business.
- Creation of portals to visualize the compliance percentage for each standard item.
- Development of action plans for non-compliant items.
Discover SoftExpert GRC. Click here →
Ensure complete control over your corporation’s hardware and software assets
Our solution helps keep systems up to date and prevents operational downtime, fines, and losses due to asset misuse.
- Process definition for new asset registration, improving compliance.
- Check-in and check-out features for assets like computers and monitors, showing availability and usage.
- Monitors uptime, downtime, and maintenance stops.
- Manages licenses by triggering processes and alerts when updates are needed.
- Allows control of all asset documentation, such as manuals, lease contracts, warranty certificates, and images of physical assets.
Discover SoftExpert EAM. Click here →
Centralize improvement ideas to deliver greater value to your customers
The Idea Management solution fosters an innovation channel, encouraging your customers and employees to submit new ideas and improvement opportunities.
- Allows creation of custom forms to submit ideas.
- Committee for idea approval.
- History of approved and rejected ideas.
- Option for idea curation with AI assistance.
- Enables evaluation of the effectiveness of implemented ideas.
- Transparency of idea progress for all stakeholders.
See more details. Click here →
Increase the efficiency of your customer complaint handling process
Our solution helps manage complaints, boosting customer satisfaction and preventing brand exposure on complaint platforms and negative public reviews that could damage your company’s reputation.
- Complaint registration and automatic forwarding to the responsible department.
- Use AI assistants to create action plans for each complaint.
- Allows review of diagnoses, decisions, and implemented actions.
- Centralized view of all complaints and their handling in one place.
See more details. Click here →
Simplify travel requests and expense management
Our automated solution transforms the way you manage corporate travel, delivering a simpler and more streamlined travel experience for your employees.
- Register and track all requests, from booking to expense reporting.
- Approval workflow with defined authorization levels.
- Gain clear visibility into expense costs.
See more details. Click here →
Gain valuable insights into how your customers perceive your products and services
With the automated Satisfaction Survey process, you have everything you need to gather feedback—helping you improve communication, enhance products or services, develop effective marketing strategies, and much more.
- Create surveys with automated distribution to customers or internal teams.
- Data grouping for actionable insights.
- Real-time measurement of NPS, CSAT, and more.
See more details. Click here →
Create a checklist to assess all impacts and a rollback plan for temporary changes
Adopting a structured process enables your organization to manage changes efficiently, ensuring full visibility and control over every stage of the organizational change lifecycle.
- Paperless change management automation.
- Definition of each step in the change process.
- Creation of custom checklists.
- Establishment of failure and rollback plans.
- Development of action plans.
See more details. Click here →
Bring this solution to your company
Ensure compliance with the following standards and regulations
Learn more about SoftExpert's solutions
Business Process - BPM
Standardize your business processes, automate workflows, integrate applications, and accelerate digital transformation across your organization with a results-driven business process optimization software.
Corporate Performance - CPM
Manage strategy effectively by mapping scorecards with objectives, indicators, action plans, and everything you need to achieve business success using corporate performance management software.
Enterprise Asset - EAM
SoftExpert EAM offers physical asset management throughout the entire lifecycle. Focused on sustainable value, it supports everything from inventory to maintenance and performance analysis. Reduce costs and downtime with the support of an automated maintenance management system integrated with your operation. Increase operational efficiency and build effective strategies to optimize critical assets.
Enterprise Content - ECM
SoftExpert ECM is a comprehensive enterprise content management software solution that centralizes all organizational content. It allows you to create, capture, manage, store, preserve and share documents and records, reducing paperwork and related deviations. The ECM solution ensures security, integrity, reliability, and compliance with international standards such as ISO 9001 and FDA 21 CFR Part 11.
Enterprise Quality - EQM
Modernize your quality management system (QMS) with an all-in-one solution. Reduce the effort to stay compliant, increase process agility, and gain transparency to drive continuous improvement with more control and efficiency.
Enterprise Risk - ERM
Lower the likelihood and impact of risk events using an integrated enterprise risk management solutions that unlocks the potential of opportunities, optimizes resources, and directs strategies and decisions.
Enterprise Service - ESM
Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform.
Environment, Health, and Safety - EHSM
Drive EHS maturity with a platform that centralizes risks, permits, KPIs, and corrective actions in one place. Ensure full compliance with ISO 14001 and 45001, proactively reduce incidents, and deliver measurable results to stakeholders, customers, and investors.
Environmental, Social, and Corporate Governance - ESG
Efficiently manage every ESG initiative, by operating unit and scope, on a single platform. Structure your policies, centralize indicators, automate calculations, and monitor risks and compliance in real time, all within one secure, flexible, and fully integrated system.
Governance, Risk and Compliance - GRC
Ensure compliance with corporate policies, laws, and external regulations using a robust GRC management software that effectively integrates business strategy execution with risk management practices.
Human Development - HDM
Satisfy your needs for talent management, training and development, team performance assessments and career and succession planning all in a single platform.
Innovation and Change - ICM
Efficiently manage organizational ideas and changes, driving innovation with ease.
Product Lifecycle - PLM
Manage your products’ entire lifecycle with an innovative, easy-to-use web solution. Accelerate time-to-market, simplify processes, and increase operational efficiency. Reduce costs, enhance quality, and optimize resources at every stage from concept to delivery.
Project and Portfolio - PPM
Transform your project and portfolio management with a complete, integrated solution aligned with PMBOK, connecting planning, execution, and monitoring to ensure on-time delivery with quality and high performance.
Supplier Lifecycle - SLM
Manage the full lifecycle with a robust, integrated solution that automates processes, qualifies partners, ensures compliance, reduces risks, and provides full performance visibility to boost efficiency and trust across the supply chain.
Work Management - CWM
The only all-in-one cloud platform to improve team collaboration and task efficiency.
Compliance with global privacy and security standards
Advanced data protection
SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.
Integrate with your ERP, CRM, Office365, and much more
Connect SoftExpert Suite to other business tools already used in your organization.
Worldwide Office Locations
Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.
Customize the solution to your needs
Add new modules to your product, customize your experience and get all the solutions you need for your company.
Glossary
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